Operations Support Specialist

Hybrid - In Office: Monday - Thursday

Primary Purpose:

The Operations Support Specialist is a liaison and administrative role that supports the day-to-day responsibilities for Compliance, Sales Quality and Service Innovation teams, assisting in various assignments, including but not limited to auditing and reviewing lead requests.

Primary Duties and Responsibilities:

• Serve as the single point of contact and work with internal Operations department to support the outside field network.
• Monitor and resolve ad-hoc assignments and system exceptions.
• Identify and escalate training opportunities found for the Operations teams and outside field network.
• Monitor and diagnose system issues, identifying data anomalies and seeking resolution.
• Provide support to operations projects as needed, which may include generating ad-hoc reports, audits, and assisting in post-implementation support.
• As needed, recommend and support initiatives to improve the overall workflow and performance of marketing operations.
• Other duties as assigned based on departmental needs.
• Conforms with and abides by all regulations, policies, work procedures, instructions, and all safety rules.
• Exhibits regular, reliable, punctual, and predictable attendance.
• Proactively identify opportunities for process and performance improvement across Operations and the outside field network, apply strong critical thinking, and turn insights into action.

Requirements

Required Qualifications:

• 2-3 years of administration and coordination experience in roles that require inter-departmental collaboration.
• Exceptional organizational skills and attention to detail.
• Requires good professional communication skills (verbal and written).
• Demonstrates a strong sense of accountability.
• Capable of working independently with minimal supervision.
• Ability to manage and prioritize multiple assignments with tight deadlines.
• Ability to work in a team environment to produce quality work and meet strict deadlines.
• Ability to understand and interpret rules and processes.
• Proficient in Microsoft Office Suite.
• Salesforce experience.
• Hands-on systems troubleshooting experience, such as diagnosing system issues, reviewing lead requests, or spotting data anomalies.
• Experience improving workflows or processes in support environments, for example streamlining issue resolution, tightening service handoffs, or spotting recurring operational problems.
• Familiarity with sales operations, compliance, sales quality, or supporting an outside field network.
• Eligible to work in the United States.

Preferred Qualifications:

• Bachelor's degree preferred.
• Familiarity with basic coding and/or leveraging AI tools to streamline tasks or improve efficiency is considered a plus.

Benefits

Why You'll Love Working Here:

• Starting at 50,000 USD/year + BONUS
• Hybrid flexibility: Fridays remote
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Career development opportunities in a growing organization

About Cydcor

Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and client results, Cydcor has become one of the most trusted names in the industry.

Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management's right to assign other duties and responsibilities as required.