Fraud Analyst

Fraud Analyst

The Fraud Analyst independently reviews and investigates suspected fraudulent activities of our credit union partners. This position will use various monitoring systems and reports to identify suspected fraudulent or suspicious activity. The role will research fraudulent and suspicious activity and take appropriate measures to validate transactions and prevent losses. Fraud Analysts will be required to provide excellent customer service and build meaningful relationships with our customers and our credit union partners.

TOP JOB RESPONSIBILITIES:

• Monitor alerts and communications from various sources to identify and investigate suspicious activity or behavior.
• Take action to ensure members and credit unions are protected from further loss exposure from a fraud incident
• Document all fraud incidents utilizing notes, emails, excel files, and case management systems
• Investigate complex fraud cases.
• Mentor Associate Fraud Analysts through their investigations when needed.

Other responsibilities and opportunities:

• Report required items and any other suspicious activity or behavior that might warrant a SAR to BSA Department.
• Collaborate with other internal departments, partners, and law enforcement when needed during a fraud investigation.
• Strong knowledge of products and services and advanced knowledge of detection techniques.
• Document daily workflows using job aids or procedures when needed.
• Identify fraud gaps or fraud trends and report to Fraud Management immediately.
• Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS:

• Associate degree in related field is preferred.
• 2 years' fraud investigation experience working for a financial institution is highly desired.
• Must maintain confidentiality.
• Strong communication skills both verbal and written.
• General knowledge of Microsoft Office (Word, Excel, and Outlook).
• Works well independently and as part of a team.
• Excellent customer service skills.
• Ability to prioritize workload based on member and department needs.

PERKS AND BENEFITS:

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program

Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.