Shift Lead - Overnight Drive Through

ABOUT US

Terrabis is a leading privately held cannabis company with a bold growth strategy, focused on driving innovation and market expansion. Our approach integrates wholesale, retail, and customer experience to set industry standards and create value for both consumers and stakeholders.

POSITION SUMMARY

We are seeking an Overnight Drive Through Shift Lead to oversee and support our Drive-Through Services during late-night and early-morning hours. This position is dedicated exclusively to overnight drive through operations and requires availability for consistent overnight scheduling.

The Overnight Drive Through Shift Lead is responsible for assessing the needs of our patients at the drive-through window and educating/guiding them in selecting the appropriate cannabis products to meet their needs. They embody our “customer first” approach, ensuring high levels of patient satisfaction through efficient, accurate, and exceptional service in a fast-paced overnight environment.

A successful Shift Lead will elevate company standards, achieve sales goals, provide knowledgeable product suggestions and guidance, and exceed patient expectations. Shift Leads are expected to inspire customer confidence in Terrabis and assist in creating long-term loyalty to our brand, and the Overnight Shift Lead plays a critical role in modeling and reinforcing these standards during overnight drive-through operations.

This role is responsible for overnight opening and closing duties specific to Drive-Through Service, communicating product and policy updates to overnight Budtenders, and supporting Managers by fostering an atmosphere of learning and continued education. Responsibilities also include maintaining accurate records of all customer identification and registration documents, managing drive-through traffic flow, ensuring compliance with all regulatory requirements, responding to customer and patient inquiries, and accurately recording, packaging, and completing customer orders through the drive-through window.

The ideal candidate must maintain a professional appearance, an organized and secure work environment, and strong leadership presence while independently overseeing overnight drive-through operations.