Retail Associate

Job Description

Job Description

POSITION SUMMARY
The retail associate's responsibilities include assisting customers with questions, complaints, and returns, processing payments, and arranging merchandise on shelves and in displays. To be successful as a retail associate you should have an outgoing personality and enjoy interacting with customers. Ultimately, an exceptional retail associate should be able to provide customers with seamless, positive shopping experiences.

ESSENTIAL FUNCTIONS

• Greeting customers and offering assistance.
• Answering customer questions and concerns.
• Providing customers with detailed product information and recommendations.
• Advising customers about member benefits, promotions, and sales.
• Totaling purchases and processing cash, check, and credit card payments.
• Processing exchanges, returns, and refunds according to company policies.
• Maintaining a clean and organized retail environment.
• Assisting with stock management.
• Arranging merchandise on shelves and displays.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION & EXPERIENCE

1-2 years of general warehousing experience; OR an equivalent combination of education, training and experience.

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strength and mobility to work in a typical field, warehouse lot setting, including operating hand and power tools; stamina to perform sustained physical labor, including standing, walking, climbing and working in confined or awkward spaces; strength to lift and maneuver materials and equipment weighing up to 100 pounds with proper equipment; vision to read printed materials; and hearing and speech to communicate in person, over radio, or over a telephone. Work is subject to exposure to frequent travel, extreme weather conditions, noise, electrical shocks, hazardous chemicals, electrical currents, dust and noxious odors.