Patient Support Specialist - Hybrid

Updated: May 5, 2026 Location: Wake Forest, NC, United States Job ID: 15164-OTHLOC-CA8wYfwW You’re a proactive problem-solver and have the ability to make customers feel like your friend. Job Summary In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. Schedule This role will work on a hybrid schedule, 2 days in our Newtown, PA office and 3 days remotely. Responsibilities Provide timely and accurate responses to inbound calls, emails, and other communications from customers Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns Identify and resolve patient issues or elevate to appropriate internal teams as needed Maintain detailed and accurate records of patient interactions and transactions in our contact center software system Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements Qualifications High school diploma or equivalent 1-3 years’ experience in customer service, call center operations or related fields Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences Desired Requirements Experience in the pharmaceutical or healthcare industry Willingness to work flexible hours, as needed Equal Opportunity Employer Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled) Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: [emailprotected] One of our staff members will work with you to provide alternate means to submit your application. #J-18808-Ljbffr Syneos Health