Operation Support Coordinator

Come join one of the area’s largest employers!

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Schedule is: Full-Time

Salary is $70,000

LifeStream is an equal opportunity employer

ESSENTIAL DUTIES AND RESPONSIBILITIES :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to include the following:

Operational Leadership

· Provide temporary management oversight of residential programs during vacancies, leaves of absence, and other staffing transitions.

· Maintain operational continuity and regulatory compliance within assigned programs.

· Assess program performance and identify opportunities for improvement.

· Assist Residential Coordinators and Assistant Directors in resolving operational challenges.

· Support implementation of agency initiatives, policies, and best practices.

Program Start-Up and Transition Support

· Assist with the development and opening of new residential programs.

· Coordinate pre-opening activities including staffing, training, regulatory readiness, documentation systems, and environmental preparation.

· Ensure new programs meet agency, DDS, licensing, and certification requirements.

· Support transitions of individuals into new residential settings.

Training and Staff Development

· Provide coaching and mentoring to Residential Coordinators, Shift Coordinators, and Direct Support Professionals.

· Facilitate orientation and ongoing training programs.

· Support leadership development among supervisory staff.

· Assist in developing corrective action plans and performance improvement strategies.

· Promote consistency in management practices throughout the residential division.

Staffing and Scheduling Support

· Assist with staffing stabilization efforts across residential programs.

· Support management teams in developing and maintaining effective staffing schedules.

· Monitor staffing patterns and recommend solutions to staffing challenges.

· Assist with recruitment, interviewing, onboarding, and retention initiatives.

· Support efforts to reduce overtime and maintain staffing efficiency.

Quality Assurance and Compliance

· Assist programs in maintaining compliance with DDS, Mass Ability, licensing, certification, and agency standards.

· Conduct program reviews and audits to identify compliance concerns and quality improvement opportunities.

· Assist in preparing programs for Survey and Certification reviews.

· Monitor implementation of corrective action plans.

· Support incident management, investigations, and follow-up activities as assigned.

Communication and Collaboration

· Maintain effective communication with Residential Directors, Coordinators and all ancillary departments.

· Participate in leadership meetings, committees, and special projects.

· Promote a culture of teamwork, accountability, and person-centered service delivery.

On-Call Responsibilities

· Participate in the agency's management on-call rotation.

· Provide guidance and support during emergencies, staffing crises, and critical incidents.

· Respond to urgent operational needs as required.

Other Duties

· Perform additional duties and special projects as assigned by the Residential Director.

· Must obtain and keep current PABC, MAP and other training that support the needs of the program.

Recommended Minimum Qualifications

Education and Experience

· Bachelor's Degree in Human Services, Psychology, Social Work, Healthcare Administration, or related field preferred.

· Minimum of five years of progressive experience in residential human services.

· Minimum of three years of supervisory or management experience.

· Experience with DDS regulations, Survey & Certification requirements, MAP regulations, and person-centered service delivery.

· Demonstrated ability to lead teams, manage change, coach staff, and resolve operational challenges.

Preferred Skills

· Strong organizational and project management abilities.

· Experience opening new residential programs or supporting organizational growth initiatives.

· Ability to independently manage multiple priorities and rapidly changing operational needs

· Excellent written, verbal, interpersonal, and leadership skills.