Program Manager

Program Manager Job DescriptionClient Account Ownership – Full ownership of a strategic client account, ensuring successful delivery of large-scale product development programs while proactively identifying new business opportunities.Client Relationship Management – Proven experience in building strong client relationships with excellent articulation, negotiation, and detailing skills to foster trust and confidence.Program Status & Reporting – Ability to present clear, concise, and data-driven status updates to client leadership, including CIO-level reporting.Product Development Coordination – Strong experience in orchestrating product development phases — from requirement grooming and engineering to testing, rollout, and release — ensuring adherence to modern engineering practices (CI/CD, DevOps, Automated Testing, etc.).Technical Understanding – Adequate exposure to web technology architecture, cloud platforms, and data solutions to support technical discussions and solutioning.Agile Program Management – Demonstrated expertise in Agile product development with multiple scrum teams, including backlog management, sprint planning, and ceremonies across distributed teams.Experience with Onsite-Offshore Teams – Proven track record of working in hybrid models with offshore teams of 50+ members delivering complex product development programs.Detail-Oriented Leadership – Strong passion for diving into product, functional, and technical details to ensure quality outcomes.Domain Knowledge (Preferred) – Experience in Payment Processing, Settlement, or Commission processing in the hospitality or financial services domain is a plus.Duties and ResponsibilitiesEnd-to-End Account Management – Ensure effective delivery of ongoing SoWs while driving account growth through proactive engagement and identifying new business opportunities.Onsite Program Leadership – Act as the Onsite Program Manager collaborating with the offshore delivery team to manage a 50+ member development team.Client Relationship ManagementRepresent Experion as an Ambassador at Client side — ensuring Experion is seen as a trusted partner in delivery, quality, and communication.Build strong rapport with Client stakeholders through regular engagement, proactive updates, and value-driven interactions.Conduct status reviews with Client leadership, ensuring risks, dependencies, and mitigation strategies are well-communicated.Proactively identify and pursue new opportunities to expand Experion's footprint within the client organization.Product Requirements & Engineering CoordinationProduct Grooming – Align with client product managers to identify feature priorities and facilitate detailed requirement grooming sessions with Experion's Product team (onsite and offshore).Workshop Management – Organize and drive requirement workshops, ensuring participation from Client SMEs, architects, and product owners.Sprint Execution & Tracking – Align with the offshore team to track burn-down progress, monitor sprint goals, and ensure alignment with client expectations. Note: This will involve multiple scrum teams.Product Reviews/Demos – Drive preparation, scheduling, and execution of Product Demos at the end of every sprint, ensuring client feedback is captured and tracked to closure.Program Status & Metrics ManagementDevelop, maintain comprehensive program plans with clear milestones, dependencies, delivery timelines.Proactively identify dependencies, risks, schedule delays, or delivery threats — communicating them to stakeholders with actionable mitigation plans.Manage invoice plans, T&M timesheets, and financial tracking to ensure seamless invoicing in collaboration with the offshore program manager.Communication & ReportingDeliver clear, concise, and impactful communication — both written and verbal — ensuring client stakeholders are informed and engaged.Present program updates to Client's CIO and leadership team with a focus on summarization, risk visibility, and actionable insights.Any Additional Information/SpecificsExperience in Quality Assurance and production support.Highly effective and thrives in a dynamic environment.Comfortable with proactive outward communication, leadership, and positive about accepting challenges.