SERVICE ADVISOR

Service Advisor at Audi Atlanta What Jim Ellis Can Offer You Weekly Pay Checks + Bonuses based on performance Employee discounts on products, services, and vehicle purchases Closed on Sundays + 6 Employer-Paid Holidays + Paid Time Off Employee Referral Program of up to $500 per referral Medical, Dental, and Vision Insurance 401k Provided lunch on Saturdays Career advancement opportunities and promotions from within Highly competitive pay and productive shop Paid Training Long-term and Short-term Disability Employee Assistance Program $10,000 company‑paid life insurance for full‑time employees (additional coverage available) Continued Education with Dale Carnegie and DeVry University Your Responsibilities & Essential Job Duties Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system Communicate additional repair and service needs to the customer based on vehicle inspection Administer the manufacturer warranty for qualifying vehicle repairs Confirm and offer resolution to customer concerns Consult with customers on applicable service specials and keep customer informed on completion times and services expenses Job Requirements & Qualifications High school diploma or equivalent preferred Must be authorized to work in the US Must have a valid Driver’s License Minimum of 18 years of age to be able to drive for the company Previous Service Advisor experience is preferred CDK experience is preferred Ability to multi‑task in a fast‑paced work environment Basic mechanical understanding of a vehicle We are an Equal Opportunity Employer. All applicants must submit to and pass pre‑employment testing to include background check, drug screening and MVR. #J-18808-Ljbffr