Patient Services Representative - Pod C

Patient Services Representative - Pod C

The Patient Services Representative will provide patients and staff with necessary assistance in fulfilling the needs of the center. They are responsible for patient check in/out, verifying and updating all demographics and insurances, collecting payments, identifying/enrolling patients on the Sliding Fee Scale, processing various forms and documents, and notifying appropriate persons of messages and information as required. Responsible for recording all necessary personal information, securing required signatures, preparing and supplying data to various departments. Will assist with efficient and effective coverage for the Patient Services Department. Provides service internally and externally consistent with ANHC mission, vision and values: Respect, Compassion, Personal Integrity, Excellence & Collaborative Spirit.

Essential duties and responsibilities include performing opening and closing procedures, answering and accurately processing multi-line phone calls, scheduling, cancelling, or rescheduling appointments, check in/out processes of each patient, collection of appropriate payment, cash management and daily reconciliation of all financial transactions performed, patient accounts analysis, verifying/updating insurance eligibility, preparing various medical forms, effectively communicating with staff and patients, report completion, preparing adjustments for authorization to adjust patient account balances for identified mistakes and bad debt write-offs, cross-trained to provide backup for any vacancy within the department, promoting and providing service excellence to internal and external customers, working collaboratively with all members of the Patient Services department as well as other ANHC departments to ensure all daily work is completed and enhancing the patient experience, and other duties as assigned.

Supporting duties and responsibilities include maintaining a clean and orderly work area, performing translation services if staff member is bilingual, attending required meetings/trainings and participating in committees as requested, monitoring the waiting and front desk areas for cleanliness and straightening up area as needed.

Knowledge, skills and abilities include actively supporting ANHC's mission, vision and values, accountability, adapting to change, confidentiality, communicating effectively, decision making/judgment, delivering high quality work, demonstrating initiative, results orientation, service excellence, and teamwork.

Physical, sensory, environmental qualifications include frequent sitting, writing, typing, grasping, seeing, hearing and speaking for long periods of time, frequent use of computer, keyboard, copy and fax machine and phone, occasional standing, walking, reaching, bending, stooping, lifting and carrying, lifting, carrying, pushing and pulling up to 25 pounds, and ability to work evenings and weekends as scheduled.

Equal employment opportunity statement: Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Persons alleging unequal treatment should contact the Chief Human Resources Officer.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Work experience: One to three years' experience in a medical office setting. One-year experience in the medical billing field, preferred. Must possess experience in healthcare administration, financial intake, customer service, and answering telephones. Education, Certification and Licensure: High school diploma or the equivalent. AAPC, NCICS, CHCS or CPC certification may be substituted in lieu of required experience. Additional skills & knowledge: Must be able to use a ten-key and balance large columns of numbers. Must be detail oriented and proof own work for accuracy. Consistent attendance is required for this position. Skill and ability to fluently read, write, and speak English. Bilingual preferred.