Director of Campaign Operations

Overview FUNCTION: The Director of Campaign Operations leads, optimizes, and executes all operational components of the Federation’s annual and multi-year fundraising campaigns. This role ensures high-level coordination across departments, maintains donor data integrity, and supports staff and volunteer solicitors to maximize fundraising outcomes. REPORTS TO: Chief Advancement Officer Responsibilities Campaign Operations & Infrastructure: Lead the operational framework for annual and multi-year campaigns, including timelines, materials, volunteer assignments, and communication workflows. Create and maintain campaign calendars, dashboards, and milestone tracking to support pacing and accountability. Develop, implement, and refine Standard Operating Procedures (SOPs) to improve campaign efficiency and accuracy. Coordinate cross-departmental inputs from Advancement, Finance, Marketing, and Community Relations to ensure aligned messaging and execution. Data Integrity & Reporting: Build and maintain dashboards, custom reports, and campaign performance summaries for staff and volunteer leadership. Analyze donor trends, performance metrics, and forecasting to inform leadership decisions. Collaborate database improvements and efficiencies with CRM administrators and vendors. Donor Experience & Stewardship Support: Support the development and execution of structured donor journeys across giving levels. Ensure consistent and timely stewardship of all donors. Manage mailings, invitations, recognition listings, and segmented donor communications. Coordinate and meet with the CEO and CAO with their respective donor lists and profiles, in plenty of time for their solicitation meetings. Create and execute donor recognition level perks and experiences. Prepare and distribute briefing packets, training materials, solicitor portfolios, and talking points for volunteers and campaign cabinet members. Coordinate logistics for parlor meetings, phone-a-thon’s, leadership briefings, and campaign-related gatherings. Provide operational support during volunteer-driven solicitations and follow-up processes. Event & Program Operations: Manage operational support for major donor events, community gatherings, campaign kickoffs, and stewardship programs. Serve as back up for the events department to help with event logistics including venue coordination, RSVP systems, run-of-show documents, and post-event communication. Collaborate with Marketing to ensure branded materials, scripts, signage, and visual assets are delivered on time. Team Leadership & Internal Collaboration: Help foster a culture of innovation, and continuous improvement across the Advancement team. Serve as the liaison between Advancement and other Federation departments on all campaign operation matters. Minimum Qualifications Bachelor’s degree in Nonprofit Management, Business Administration, Communications, or related field. 5+ years of experience in fundraising operations, campaign management, or nonprofit development, or high level customer services. Strong proficiency with CRM systems, data reporting, and analytics. Excellent project management and organizational skills. Ability to collaborate across departments and with volunteer leadership. Strong verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Preferred Skills Experience managing annual and multi‑year fundraising campaigns within a nonprofit or philanthropic environment. Strong stakeholder management and cross‑functional communication skills (Advancement, IT, Community Relations). Proficiency in Microsoft Office and Virtuous (or similar CRM/database). Strong organizational skills; ability to manage multiple projects and deadlines. Process design and documentation (SOPs), with a continuous‑improvement mindset (Lean/Six Sigma basics). Volunteer leadership support experience (training materials, solicitor portfolios, parlor meetings/phonathons). Comfort working with sensitive donor information and maintaining confidentiality. Knowledge of the Jewish communal landscape and/or mission‑driven organizations (preferred but not required). Additional Job Information Position Type: This is a full time, exempt level position. It qualifies for all benefit packages. For more information, see the Employee Manual. Working Conditions: Mental Demands: Ability to communicate effectively (verbal and written); interpret policies, procedures and data; maintain emotional control under stress. Physical Demands/Environmental Factors: Must be physically able to operate computers and office equipment; occasional bending, reaching, squatting, kneeling, and twisting; constant walking, speaking and listening; frequent sitting and maintaining close visual attention to the computer; occasional lifting up to 50 lbs. NOTE: This job description is not an employment agreement or contract. The COO and/or designee have the exclusive right to alter this job description at any time without notice. Employees of Jewish Federation of Greater Dallas are expected, as required in their specific job functions, to participate in activities, meetings, and committees; to interact and work cooperatively in order to accomplish various goals; to represent one’s self and Jewish Federation of Greater Dallas in a positive, professional manner; and to safeguard sensitive or confidential information from intentional or unintentional disclosure. Employees are expected to maintain current working knowledge of policies, procedures and guidelines necessary to answer work-related questions and to provide assistance in a timely and courteous manner. Employees are also expected to perform other duties as may be assigned by their supervisor and to contribute to the team efforts of the department and to assist the organization in achieving its strategic goals. #J-18808-Ljbffr Jewish Federation of Greater Dallas