Program Assistant - ACT

Keep the Team Running and Clients Connected as a Program Assistant for Our ACT Teams As the Program Assistant for our Assertive Community Treatment (ACT) teams, you’ll be a key part of a collaborative, community-based mental health team. From coordinating schedules and supporting documentation to welcoming clients and ensuring smooth communication, your role helps create a consistent, supportive experience for both staff and the individuals we serve. Working at the ACT hub, you’ll combine strong administrative skills with a people-centered approach, client communication, and front-line support for individuals experiencing mental health symptoms, all while helping keep a mission-driven team running smoothly. About ACT/ACT TAY/STEPS ACT (Assertive Community Treatment)/ACT TAY (Assertive Community Treatment for Transitional-Aged Youth)/STEPS (Shape, Teach, Evolve, Prepare, Support) programs are a way of providing many types of service to people with chronic mental health disorders. ACT/STEPS teams provide services directly to people in their community. People who access ACT/STEPS services receive the wrap-around psychiatric services, but within the comfort of their own home and community. ACT/STEPS team members are comprised of professionals in the areas of psychiatry, social work, nursing, substance use disorders, supported employment, and peer support so they have the skills they need to meet the many needs of the people they serve. The ACT/STEPS team provides these services 24 hours a day, seven days a week, each day of the year. This is a great opportunity for someone who: Wants a fast-paced, purpose-filled role that combines administrative skills with direct client interaction, thrives on organization, and is calm and responsive in urgent or emotionally charged situations. Key Responsibilities Greet and support clients, triage calls, and manage in-person client needs Coordinate communication between staff, clients, families, and partner agencies Help manage symptomatic behavior until clinical staff are available Maintain staff and client schedules, clinic preparation, and appointment reminders Handle recordkeeping, data entry into state systems (e.g., CIMOR), and support billing accuracy Prepare reports, forms, letters, and quarterly fidelity documentation Conduct financial intakes and ensure proper client documentation is completed Assist with digital records management and scanning Support clinical staff in using electronic systems and maintaining efficient workflows Requirements, Skills, Knowledge and Expertise High School/GED required WORK EXPERIENCE Must have experience in the field of human services, office management or both IND2