Team Lead

Job Description

Insight Global is seeking an experienced Critical Incident Manager / JOC Supervisor to lead a high performing team within our 24×7 Joint Operations Center. This role is responsible for overseeing major incident response, facilitating restoration efforts, ensuring ITIL process adherence, and supervising analysts who monitor and support a large enterprise environment. The JOC Supervisor will coordinate cross functional technical teams, drive resolution during high priority outages, and ensure structured execution of Incident, Problem, Change, and Release Management processes. This position plays a key leadership role in stabilizing operations, improving service quality, and maintaining situational awareness across the enterprise.

Pay Range: 40-45/hr

Skills and Requirements

• Five (5)+ years of IT Operations experience, including two (2)+ years in NOC/JOC/Service Desk environments. • Demonstrated supervisory or team lead experience in an enterprise operations setting. • Proven expertise in Incident, Problem, Change, and Release Management processes. • Strong understanding of enterprise IT infrastructure (servers, networks, firewalls, endpoints). • Experience with ITSM platforms (e.g., ServiceNow) and collaborative tools (MS Teams, O365, Zoom). • Strong networking knowledge, including routing (EIGRP, OSPF, BGP), STP, IPv4/CIDR, and OSI model application. • Experience using monitoring tools such as SolarWinds, Nagios, etc. • Excellent written and verbal communication skills, with proven ability to communicate under pressure. • Ability to make rapid, sound decisions during crises and guide others in high stress situations. • Ability to work 24×7 rotational shifts, specifically third shift. • Bachelor’s degree in IT, Computer Science, or related field. • Alternately: AA or HS diploma with relevant experience plus applicable certifications. • ITIL Foundation or practitioner level certification. • Certifications such as CCNA, JNCIA, Network+. • Experience supporting highly diverse, vendor mixed network infrastructures. • Experience collaborating with cybersecurity teams on incident response. • Background in large scale enterprise or government operational environments.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io.