Field Service Technician

Field Service Technician

Our client, an industry leader in providing innovative hardware support solutions, is seeking a dedicated and skilled Field Service Technician to join their dynamic team. As a Field Service Technician, you will be an essential part of the service support team, delivering exceptional technical assistance and customer service. The ideal candidate will demonstrate strong mechanical aptitude, excellent communication skills, and a proactive attitude, which will enable you to thrive within our organization.

Location: Roanoke, VA

What's the Job?

• Provide hardware support and repair services for HP PC and Printer products at customer sites.
• Configure hardware, software, and network components to ensure optimal functionality.
• Manage and resolve technical issues related to laptops, desktops, RPOS, workstations, and printers.
• Educate customers about technology solutions and troubleshoot hardware problems efficiently.
• Collaborate with escalation teams and document service activities accurately.

What's Needed?

• Technical or mechanical hardware repair experience with a demonstrated aptitude for learning new technologies.
• Ability to lift and move up to 50 pounds and perform physical tasks such as bending, crawling, and sitting.
• High school diploma or equivalent; additional hardware technology training or college education preferred.
• Availability to work scheduled and unscheduled overtime, including non-traditional workdays and holidays.
• Onsite customer-facing experience with strong interpersonal and communication skills.

What's in it for me?

• Opportunity to work in a fast-paced, ever-changing environment that fosters growth and learning.
• Provision of a company cell phone reimbursement, laptop/tablet, and professional dress code.
• Engagement in meaningful work that directly impacts customer satisfaction and business success.
• Supportive team environment that values resourcefulness, independence, and initiative.
• Potential for career development within a reputable organization committed to diversity and inclusion.