IT Operations Analyst I

Responsibilities Provides technology-based customer service support and conducts first level analysis to resolve end user incidents/issues Provides front line customer service support to clients on a broad range of issues Investigates problems beyond own area of knowledge, applying a broad business focus Assesses level of knowledge of caller and translates information when providing assistance Prioritizes and may assign problems and service issues to other team members Co-ordinates problem resolution and the implementation of changes in accordance with established change processes Integrates all sources of information when providing assistance to clients Makes independent decisions within generally defined parameters Requirements Undergraduate degree or Technical Certificate Ability to work 5x a week any day of the week Reside locally to Columbia, South Carolina #J-18808-Ljbffr