Group Sales Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

1471 W. Millers Cove RdWalland, TN 37886
The Group Sales Manager is responsible for obtaining, organizing, and booking group business and on-property functions for Blackberry Farm, Blackberry Mountain, and High Hampton Hotels. Also, they will be tasked with ensuring we stay within the parameters of the group sales strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Act as a contact for corporate, leisure, and wedding group planners
• Coordinate all group details including room blocks, activities, meals, meetings, and special requests
• Oversee, approve, and create receipts for the preliminary deposits, payments, and postings made
• Communicate group requirements to all operational staff
• Solicit feedback from group contacts
• Sell group activities and special services
• Create and maintain group policy and information manuals
• Handle telephone solicitation and personal sales calls to potential customers and repeat group planners
• Conduct Site Visits by booking and confirming all departments involved with the stay, and conduct Site Visit tours
• Write and negotiate group proposals and contracts through the Opera system
• Responsible for generating contracts and mailing/emailing them out in a timely manner
• Promote Blackberry Farm, Blackberry Mountain, and High Hampton as a meeting, leisure, and wedding destination through trade shows and sales calls
• Attend trade shows and handle pre-show mailings and post-show follow-up when needed
• Generate leads for new group business
• Attend weekly Yield Meetings
• Run weekly group reports for Yield Meeting
• Produce reports and maintain tracking system for group prospective business, group marketing efforts, proposals, contract revenue, and ADR
• Think of ways to improve what we do, never sit still

Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other Team Members and managers and interact with our guests.

SUPERVISORY RESPONSIBILITIES
• None

EDUCATION and/or EXPERIENCE
• College degree or equivalent experience in group sales or service preferred
• Hospitality industry experience required
• Must be familiar with Microsoft Windows, Word, Excel, PowerPoint, Outlook, Opera
• Must be a leader in their current role and give examples of how they succeed ahead of their peers

LANGUAGE SKILLS
• Excellent verbal and written communication skills
• Ability to positively and enthusiastically present and "sell" Blackberry Farm, Blackberry Mountain, and High Hampton as a meeting destination and provide exceptional group service
• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS
• Intermediate mathematical skills required for reporting, statistics, and budgets

REASONING ABILITY
• Must be able to make good judgment calls in regards to sales and customer requests
• Must be able to accomplish tasks in a timely manner and handle constant interruptions
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS
• 80% computer and phone work
• 20% on-site (Blackberry Farm and Blackberry Mountain) with groups during Site Visits
• Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT
• General office