IT Systems & Network Administrator

IT Systems & Network AdministratorYou are a technically curious systems administrator who enjoys solving problems and supporting critical systems. You are comfortable operating hands-on and collaborating across a small team. You understand what reliability, security, and documentation mean in a high-availability environment. You will help implement, maintain, and secure Kings III's IT infrastructure supporting a mission-critical 24x7 emergency communications environment. You'll work across servers, networks, Microsoft 365, identity, backups, telecom, and endpoint platforms as part of a close-knit IT team. This position is full-time and on-site at our Coppell, TX headquarters.Established in 1989 Kings III is a growing, dynamic company. We're a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We're on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!Your work keeps emergency calls connected nationwide, a life-safety mission with measurable community impact. You are joining a mature, well-funded IT program with a modern toolchain, defined scope, backing from senior IT management, and room to grow with the department.The work is hands-on. You will own projects from planning through go-live, dig into escalated problems, become the person your teammates come to about the systems you run, and share after-hours callback for critical issues affecting the dispatch center or core infrastructure.Implement, maintain, and secure physical and virtual servers in Microsoft on-premises and cloud environmentsAdminister networks including switches, firewalls, wireless, SANs, and monitoring platformsSupport Active Directory and Azure AD (Entra ID) in a hybrid environmentAdminister Microsoft 365 services and integrated applicationsMaintain backup, disaster recovery, and business continuity systemsSupport SIP-based telecom platforms and related infrastructureSecure and manage endpoints and mobile devices using MDM and security toolingSupport security operations, incident response, and evidence collection for SOC 2 controls across access management, change management, and monitoringCreate and maintain technical documentation and runbooksHigh school diploma or equivalentProven experience working in a broad IT role within a small, dynamic team3+ years administering servers, networks, identity, Microsoft 365, and security toolingHands-on experience with virtualized server environments (VMware or Hyper-V)Ability to communicate clearly with technical and non-technical audiences at all levels of the organizationStrong troubleshooting skills and a sense of ownershipA learner's mindset with the ability to both teach and be taughtExperience supporting SIP or VoIP platformsExperience with NetApp SAN storage platformsFamiliarity with Aruba networking and Fortinet firewalls or wirelessExperience with backup and recovery platforms (Veeam or equivalent)Basic scripting or automation experience (PowerShell or similar)Relevant certifications such as CompTIA Network+ or Security+, or Microsoft cloud certificationsOur mission is simple - We provide critical communications services to help people in distress.Our Core Values are even simpler:Honesty & IntegrityService to the customer above all elseDo what is rightGood enough is not good enough: pursue excellenceEncourage individual initiative and growthBy living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It's that simple, our employees help save lives every day.Medical insurance with 1 HSA and 2 PPO plan optionsFlex Spending Account (FSA)/Dependent Care FSADental, vision, life, short- and long-term disability insuranceCritical illness and hospital indemnity plans401k with company contributionEmployee Assistance Program (EAP)Company paid telemedicine 24/7 accessWellness ProgramEmployee discount program8 paid holidays, plus 1 floating holiday15 days of PTO accrued in year 1Generous referral bonus programWork life balance (a must!)Team building, attendance at our annual kickoff each January, and other fun eventsRelaxed professional dress codeKings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.