Sr System Analyst - Cellular & Voice Communications Network Engineer

Cellular & Voice Communications Network EngineerJoin us as a Cellular & Voice Communications Network Engineer and help sustain the communications platforms that support critical operations across New York City, Westchester, and the Orange & Rockland service territories. You will engineer, administer, and improve public and private cellular connectivity and enterprise voice services, strengthen reliability and cybersecurity, and coordinate with carriers, vendors, and internal partners to resolve complex service issues.This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.Core Responsibilities:Lead the end-to-end onboarding, configuration, provisioning, activation, and lifecycle support of cellular and LTE/5G modems across private wireless and commercial carrier networksServe as the primary technical liaison with wireless carriers to administer SIM/eSIM services, resolve outages and coverage issues, monitor service performance, and drive escalations through resolutionSupport administration of centralized modem and IoT management platforms to monitor device health, deploy approved configurations and firmware, and maintain operational visibility across the field device fleetMonitor, administer, and troubleshoot enterprise voice and collaboration services, including Cisco Unified Communications Manager, Cisco Unity, SIP trunking, voice gateways, turrets, call recording, and cloud contact center platformsManage modem inventory, APN configurations, IP addressing, service profiles, and telecom utilization data to improve asset control, optimize device pools, and identify redundant servicesAssess vendor security advisories, coordinate vulnerability remediation, evaluate product lifecycle status, and implement approved firmware and configuration hardening for distributed communications assetsResolve assigned incidents and service requests, perform root-cause analysis, and support infrastructure upgrades, disaster recovery exercises, off-hours deployments, and emergency response activitiesCoordinate contractors and vendors, review technical deliverables and statements of work, and maintain network diagrams, standard operating procedures, support documentation, and deployment playbooksFollow cybersecurity, resiliency, monitoring, and change management requirements, and participate in the on-call rotation supporting 24x7 operations.Perform other related tasks and assignments as requiredDirect and oversee employee and contractor field activities, ensuring assigned work is completed safely, efficiently, and in accordance with company proceduresQualifications:Required Education/ExperienceBachelor's Degree and a minimum of 3 years of full-time relevant work experience in Information Technology, Computer Science or Engineering orAssociate's Degree and a minimum of 5 years of full-time relevant work experience in Information Technology, Computer Science or Engineering orHigh School Diploma/GED and a minimum of 7 years of full-time relevant work experience in the information technology fieldRelevant Work ExperienceDemonstrated understanding of architecture practices that support reliable, maintainable, reusable, scalable, and extensible solutions, including cybersecurity principles, requiredHands-on experience activating, provisioning, and troubleshooting enterprise cellular/LTE modems and IoT gateways on private wireless and commercial carrier networks, requiredExperience working with wireless carriers, using carrier enterprise portals, and managing escalations for service impairments and line administration, requiredExperience using centralized modem management and monitoring platforms to monitor device health, deploy firmware and security updates, and manage operational field devices, requiredWorking knowledge of enterprise VoIP, SIP trunking, dial plans, IP routing, APNs, private IP addressing, voice gateways, call recording, and contact center platforms, requiredExperience managing telecom inventory, line utilization, and cost optimization via Telecom Expense Management Systems (TEMS), requiredExperience troubleshooting packet-level network data using tools like Wireshark, traceroutes, and network diagnostic utilities, preferredExperience developing and deploying automations for network, telecom, and field device management, including monitoring, alerting, provisioning, reporting, and operational support processes, preferredSkills and AbilitiesDemonstrated analytical skillsExcellent collaboration and team building skillsStrong written and verbal communication skillsDemonstrated time management and priority setting skillsWell organized, detail oriented and flexible to handle multiple assignmentsLicenses and CertificationsDriver's License RequiredOther: CCNA / CCNP (Enterprise, Collaboration, or Service Provider), or carrier/vendor certifications (e.g. Cradlepoint Certified Network Associate/Professional, Digi, or equivalent) PreferredPhysical DemandsAbility to push, pull, and lift up to 40 poundsSit or stand to use a keyboard, mouse, and computer for the duration of the workdayAdditional Physical DemandsThe selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.Occasional travel to Orange & Rockland County locationsEEO Statement:Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.Technical Difficulty Statement:For technical issues, please contact us at View email address on click.appcast.io