Call Center Supervisor- Onsite Sugarland,Tx

Job Description

Job Description

Call Center Supervisor – Early Out Services

The Call Center Supervisor for Early Out Services leads day-to-day call center operations, driving team performance, delivering exceptional patient experiences, and supporting overall revenue cycle goals. This role is responsible for coaching and developing staff, ensuring compliance, and maintaining high standards of productivity, quality, and patient-centered service.

Operations & Performance Management

• Oversee daily call center operations, ensuring productivity, service levels, and quality standards are consistently met
• Monitor performance metrics and analyze reports to identify trends, gaps, and improvement opportunities
• Provide real-time coaching, feedback, and support to team members to drive results
• Step in during peak periods to assist with inbound calls, patient registration, appointment scheduling, and payment collection
• Optimize staffing and resources while maintaining budget and operational efficiency

Team Leadership & Development

• Lead, mentor, and develop a team of call center agents to achieve individual and team goals
• Foster a positive, team-oriented environment aligned with company values
• Deliver consistent coaching, recognition, and corrective feedback to improve performance and engagement
• Support hiring, training, and retention initiatives

Patient Experience & Service Excellence

• Ensure all patient interactions are handled with professionalism, empathy, and accuracy
• Resolve escalated patient concerns and complaints in a timely and effective manner
• Educate patients on billing, insurance, and financial responsibilities
• Support financial counseling referrals when appropriate

Compliance & Documentation

• Ensure accurate documentation of patient interactions, insurance details, and account updates
• Maintain compliance with HIPAA and company policies at all times
• Monitor quality assurance standards and ensure adherence to regulatory requirements

Process Improvement & Strategy

• Identify and implement process improvements to increase efficiency, reduce errors, and enhance the patient experience
• Support leadership with tactical planning and execution of strategic initiatives

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 2+ years in a healthcare call center or revenue cycle environment
• 1+ year of supervisory or leadership experience
• Strong knowledge of insurance verification, billing, and patient registration
• Proficiency with Microsoft Office and call center systems
• Strong leadership, communication, and problem-solving skills
• Working knowledge of HIPAA and PHI handling
• Bilingual (English/Spanish) preferred

• Salary: $50,000
• Bonus Potential: Eligible for a monthly bonus based on teams' performance.

• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
• Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
• Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
• Flexible Benefits: Customize your benefits package to fit your personal and family needs.

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

ARStrat/GetixHealth is an equal employment opportunity employer and participates in E-Verify.