Collections Specialist

Collections Specialist

Freight Force has the largest independent truck network in the USA with 70 Approved Motor Carrier (AMCs) nationwide serving our customers across 75 airports in 36 states. Unmatched reliability with best-in-class service levels capable of providing a single point of nationwide capacity willing to meet any customer demand.

Our People Are The Difference. At Freight Force, we're people-first and invested in our team members, ensuring they are the most highly trained, tech savvy, and customer-centric individuals.

The Collections Specialist is responsible for managing assigned customer accounts, securing timely payments, resolving billing disputes (adjustments), and maintaining accurate account records. This position works closely with customers, carriers and internal departments to resolve disputes, reduce past-due balances, and support overall collections performance.

Manage assigned accounts and prioritize collections by aging, balance, risk, credit limits, and payment history

Collect payments in accordance with company policies and established terms

Contact customers by phone, email, and other communication methods regarding past-due balances

Negotiate payment arrangements while protecting the company's financial interests

Research and resolve billing, short-pay, deductions, and invoice disputes

Reconcile account activity and payments

Maintain accurate, detailed, timely collection notes and account documentation

Escalate high-risk accounts according to company procedures

Achieve established collection and productivity goals

Protect confidentiality of customer and company financial information

3+ years in collections, accounts receivable, or customer account management preferred; transportation and logistics experience a plus

Strong verbal and written communication skills

Ability to work independently while also collaborating effectively with internal teams

Comfortable working with financial information, aging reports, and account-management system

Proficiency with Microsoft Office (Outlook, Teams, Excel) is required

Experience with ERP/accounts system preferred

Compensation Range: $20.19 - $28.82

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.