Circulation Assistant (620)

Worthington Libraries

Description

Purpose

Under direct supervision, the Circulation Assistant serves patrons at the circulation desk and processes circulating materials.
Essential Position Functions

Assists patrons with library card accounts and resolves account disputes
Proactively provides customer service by assisting patrons with the Public Access Catalog (PAC), checking-out, self check-outs, copiers, printers, scanners, fax machines and locating or retrieving materials accurately and efficiently
Answers questions and assists patrons in the use of library resources at various service points including phones and pick-up window
Receives and shelves materials with accuracy and timeliness
Checks in and sorts returned materials accurately and efficiently
Receives, retrieves, and processes items for both incoming and outgoing delivery
Processes various reports, as assigned
Maintains shelves throughout location, including shelf reading, shifting material, merchandising items, and straightening items or shelves
Prepares location for opening and closing by straightening furniture and shelves, re-shelving loose materials, restocking displays and picking up debris
Performs duties of Circulation Aide, as needed

Requirements

Education, Training and/or Experience

High school diploma or GED
A minimum of one (1) year of paid work or equivalent volunteer/internship experience
Ability to pass alphanumeric sorting test
Ability to pass computer skills test

Knowledge, Skills, Abilities and Personal Characteristics

Ability to maintain confidentiality and use appropriate judgment in handling information and records
Ability to work accurately with attention to detail
Ability to address and resolve patron conflicts equitably
Ability to retain and follow circulation department policies and procedures
Proficient in the use of the Integrated Library System (ILS)
Ability to meet circulation department standards for shelving and sorting

Physical Demands

Ability to sit and use computer for extended periods and operate standard office equipment, daily
Ability to lift and move up to fifty (50) pounds, daily
Ability to push book trucks with up to 150 pounds of materials on them, daily
Ability to stand for extended periods, daily
Ability to perform repeated reaching, bending, climbing and squatting, daily

Apply

Vacancy posted 2 days ago

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