It Walk-up Support Engineer

Roles & Responsibilities Provide first-level technical support to end users by diagnosing and resolving laptop, desktop, operating system, software, printer and peripheral issues. Hands-on experience with laptop imaging and deployment tools such as SCCM, Microsoft Intune, MDT or equivalent. Working knowledge of Windows 10/11, basic macOS support, Active Directory, Microsoft 365 and fundamental networking concepts. Ability to deliver walk-up, remote and onsite support while maintaining clear and professional communication. Ability to prioritize multiple support requests, document activities accurately and elevate complex incidents appropriately. Experience with IT asset inventory, device lifecycle processes, shipping logistics and basic workplace IT relocations is preferred. Perform laptop and desktop imaging, deployment, configuration and user handover. Install, upgrade, configure and uninstall approved software applications. Troubleshoot and resolve basic hardware, software and Windows/macOS operating system issues. Configure user accounts, printers, docking stations and peripheral devices. Provide walk-up, remote and onsite technical support to end users. Escalate complex or unresolved incidents to the appropriate support teams. Replace supported hardware components, including memory, hard drives, batteries and docking stations. Handle device pickup, packaging, shipping, delivery, returns and tracking for employees. Perform small office/site IT equipment relocation (lift-and-shift), including workstation setup and reconnection. Support asset management, inventory reconciliation and device lifecycle activities. Maintain accurate incident, service requests and resolution records in the ticketing system. Follow IT security policies, operational standards and change management procedures. Generic Managerial Skills, If any Customer-focused mindset and strong service orientation Problem-solving and analytical thinking Attention to detail and ownership Team collaboration Ability to work effectively in a fast-paced support environment Effective verbal and written communication Ability to prioritize and manage multiple support requests TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenie nce & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range $50,000 - $55,000 a year Location Newark, NJ Function TECHNOLOGY Role Engineer

ID 438592

Skills Windows | SCCM Desired Candidate Profile Qualifications

BACHELOR OF COMPUTER SCIENCE

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