Field Service Technician

Field Service TechnicianCates Control Systems in Webster, TX is looking to hire a Field Service Technician. As a Field Service Technician, you will have a pivotal role in solving our customers' business problems using your technical expertise and great customer service skills. Joining the Cates team is both challenging and rewarding. You will become an important member of a very talented and dynamic team within our industry. If this sounds like you, please read on!The Field Resource Technician will support field service requests for distributed and assembled products. Field Service Technician will support panel construction or drive repair at the Webster shop when not scheduled for field service calls.On-site customer service for industrial motor control products: AC drives, power electronic controls, industrial power systems / power supplies, and / or power electronicsPerforms start up services, preventive maintenance, and general repair services on motor control productsComplete required field documentation and reports and electronically transmit appropriate completed reports (i.e. job related field service report, expense report, etc.) in a timely fashion as dictated by company policy and departmental proceduresClearly communicate with customer to obtain feedback, correct problems and address client issuesEnsure equipment/systems are working properly with the required level of compliance, quality, technical performance, and customer satisfactionWill be required to share on-call dutiesPerform wiring and/or layout of control panels in-house or on-site at a customerFollow procedures to refurbish used ABB drivesWork performed in the Oil & Gas and Chemical Plant industry.Utilization >= 90%ProfitabilityProven record of high client satisfactionAssociates Degree in a technical discipline is preferred (equivalent experience is considered)A minimum of 2 years' experience troubleshooting industrial electronics or performing engineering duties related to application and installation of automation equipment on machinery.Ability to work flexible hours and weekendsAbility to report to the office when not scheduled in the fieldUp to 80% local travel is requiredDetail orientedGood customer service mentalityPatientWorks well under pressureExcellent customer service skills with a proven record of high client satisfactionGood communication skills, verbal and writtenTroubleshooting or field experience with AC and DC drives, or other Industrial equipmentAbility to read and interpret electrical layout and schematicsGood understanding of AC and DC Drives, Motion Control, PLC's and HMI products as to how they are configured and programmedKnowledge of common wiring hand tools and multimetersKnowledge of OSHANEC / UL 508AFrequently required to lift and/or move up to 50 poundsPerforming physical activities that require considerable use of your arms and legs and moving your whole body, such as standing, climbing, lifting, balancing, walking, stooping, bending, and handling of materials.Troubleshoot industrial AC and DC control circuits.DISA compliance which includes drug testing, random drug testing, and background checks.Maintain ongoing training and certifications in coordination with HR such as: Basic Plus and customer required training.Job Type: Full-timeSalary: From $35.00 - $45.00 per hourBenefits:401(k)Dental insuranceFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insuranceSchedule:Monday through Friday, 8:00 am – 5:00 pm, some Saturdays. (Hours can vary depending on client needs)Overtime pay available for hours worked beyond 40 hours in a week.