Certified Patient Care Assistant CNA LNA Surgical Step-Down Unit

Patient Care Assistant

Banner Boswell Medical Center has been providing excellent patient care with compassion, integrity, and respect to the northwest area of metropolitan Phoenix since 1970. The Heart Center at Banner Boswell has been nationally recognized for its care and expertise in cardiovascular preventive care, diagnostic services, medical and surgical treatment, and rehabilitation. Also named by U.S. News & World Report as a 2025-2026 Best Regional Hospital, earning the No. 4 spot in Phoenix and No. 5 in Arizona.

As a Patient Care Assistant at Banner Boswell Medical Center, you will be a part of our Surgical Step-Down Unit. This is a high acuity unit, caring for post open heart and thoracic surgery patients. We are a fast-paced team with patients requiring post-operative assistance with walking, blood sugars, vital signs, basic physical care needs of bathing, toileting, and other duties as assigned. This is a great opportunity for a Patient Care Assistant who possesses skills and abilities typically attained with experience in an acute care seeking a great learning experience with high acuity patients.

Positions Available:

• 1 FULL-TIME DAY SHIFT AVAILABLE (FT:3-12's)
• Shift Hours Day shift is 6am-6:30pm
• You can utilize our self-scheduling tool for shift and weekend coverage. There are no set days you can be scheduled each week. Schedules are done 4 weeks at a time and are typically finalized 2 weeks before the beginning of the schedule period
• Weekend and holiday rotations are required
• Enjoy a flat rate $1/hour weekend shift differential and an 18%-Night Shift differential when applicable

Banner Boswell Medical Center has provided exceptional health care to the communities in the northwest area of metro-Phoenix for over five decades. Today, our 410-bed acute-care hospital is nationally recognized by U.S. News and World Report as one of Arizona's Best Hospitals. Banner Boswell offers a full range of acute care services, including cardiology, vascular, thoracic, oncology, orthopedics, neurology, general surgery, robotic surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, and inpatient wound management. We've earned the Society of Thoracic Surgeons highest quality award for CABG & aortic valve replacement and the Joint Commission's Advanced Certification as a Primary Stroke Center.

Position Summary

This position provides routine patient care to promote patient comfort and contribute to the overall patient plan of care. This position is responsible for on-going patient data collection and documentation in the medical records and provides a variety of unit support functions which contribute to the overall efficient operation of the nursing unit/department.

Core Functions

• Provides assistance in activities of daily living and completes necessary tasks to promote patient health, including assisting patients with basic hygiene needs, maintaining an optimum level of mobility, and providing assistance with nutritional intake as needed.
• Collects patient specimens and data, including vital signs, input/output, and other delegated measurements in accordance with unit/facility policy and standards of care. Documents objective data and routine aspects of patient care. Assists in the transportation of patient specimens.
• Recognizes and reports abnormalities and/or changes in the patient's health status and responses to treatment to a licensed professional. Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
• Performs procedures and uses equipment as delegated by a licensed professional, consistent with demonstrated competencies and according to state scope of practice; procedures may include blood draws, foley catheters removal, EKGs, and EKG monitoring. Provides necessary supplies, support, and assistance to medical staff and patients for unit specific procedures, under the direct supervision of a licensed professional.
• Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.
• Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms. Ensures that all reports and chart forms are scanned or filed into the patient's record. Ensures that charting forms are labeled and accessible if they are needed. Maintains adequate supplies of frequently used, patient education materials. Assists in the ordering of patient specimens. May transcribe and process physician orders effectively using the electronic medical record.
• Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery. Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers. Ensures that all are accounted for and in working order.
• Based on area of assignment may assist with transporting patients, including pre-operative and immediate post-operative patients to critical care unit. Participates in OR room turnover.
• This position works under supervision and has responsibility for assigned unit only. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Interacts with staff at all levels throughout the facility, as well as patients, families, and physicians.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge. Current BLS certification is required. Current Certified Nursing Assistant (CNA) in state of practice is required for new hires and transfers. In Tucson: Current Certified Nursing Assistant (CNA) in state of practice is required for new hires. Existing Tucson incumbents may not transfer out of their geographical market without meeting the CNA requirement. Requires skills and abilities typically attained with 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service. Must possess excellent organizational skills, as well as effective human relations and communication skills. Working knowledge of medical terminology and computer literacy and keyboarding skills is required.

Depending on department assignment, receive a minimum passing score of 85% on ECG or EEG test with accurate identification of all lethal cardiac dysrhythmias and epileptiform activity is required. Successful completion of either a unit approved basic electrocardiogram interpretation course or electroencephalographic interpretation course, or on the job training is also required.

Preferred Qualifications

In Arizona the Licensed Nursing Assistant (LNA) licensure is preferred. Recent healthcare experience preferred. Successful completion of an approved unit secretary program is preferred. Additional related education and/or experience preferred.