Switchboard Operator

About the Job Welcome to Ovation Healthcare! At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit

Summary: Reporting to the Director of Public Safety, Communications operates the Amtelco multi-line hospital communication equipment (telephone line and computer-based software program) and monitors all emergency warning systems (panic alarms, Code Alarms, fire alarm panel, etc.). Monitors calls for Public Safety Department and dispatches Public Safety Officers and Plant Operations Colleagues as needed. Monitors the Doctors Answering Service (after hours and weekends) to provide patient contact information for Goshen Health Doctor’s and Nurse Practitioners. Performs routine duties on a schedule or as dictated by the workload. Maintains good working relationships with all hospital Colleagues, physicians on the medical staff and persons in the community by offering accurate communications assistance when possible.

Duties and Responsibilities

• Ability to work part-time, as needed, hours. Maintains polite and courteous telephone manners while operating the multi-line Amtelco switchboard system as well as effectively handling rapid change in the types of telephone calls received.
• Ability to problem solve and manage issues that arrive and prioritize those calls on an immediate basis.
• Maintains the manual back-up system to be used in case of a major computer failure.
• Prepares daily call list and distributes the list to all required departments.
• Answers and dispatches calls for Public Safety Department and on duty Plant Operations Colleagues.
• Monitors and operates 2-way in-house radio (base station & portable) system.
• Continually maintains and updates On Call Schedule for Goshen Health staff and Goshen Physicians’ offices and distributes the list to appropriate departments.
• Facilitate replacement of defective in-house patient phones.
• Completes yearly continuous education training, including assigned departmental training.
• Participates in TUL program.
• Monitors all emergency alarms that are routed into the Switchboard department and notifies the proper authorities/representatives. Including but not limited to alarms: ER Panic, The HUGS Alarm for The Birthplace, Finance Office, Generator alarms, Data Center, AC, Leak, UPS, Pharmacy, Blood Bank, Gift Shop Panic alarm, Tomo Dark Room, CCC Spinal Fluid Freezer, Hospital Fire Alarm panel, the weather alert system, and other alarms/monitors as needed.
• Answers and dispatches all emergency 3333 in-house telephone and CODE alarm and calls, obtaining proper contact and location information and communication for proper response to those emergency calls.
• Must display effective communications skills for telephone, email and overhead announcements.
• Monitors and initiates use of overhead paging system as well as monitoring and use of the Desk Alert notification system.
• Operates Doctors Answering Service for all medical staff and area Physicians, (Goshen Health and non-Goshen Health physicians at 20 different physician offices) pages the on call physician per each respective group.
• Answers calls for Center for Cancer Care after hours and contacts appropriate Colleagues as deemed by department call schedules.
• Provides assistance to the Team Leader in maintaining Colleague pager records and monitoring of loaner pagers and the pager log.
• Maintains Goshen Health telephone directory for all Goshen Health departments.
• Staff switchboard operating department 24/7, to include holidays and weekends.
• Follows all departmental standards for work and helps create those standards.
• Other duties as assigned.

Work Experience, Education, and Certifications

• High school graduate or equivalent required.
• Experience in use of Microsoft software programs.
• 2 years’ experience running Electronic Switchboard system and previous customer service experience.

Benefits

• Comprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage
• HSA with employer contributions, flexible spending accounts for health care, and dependent care accounts
• Wellness platform with premium incentives
• Employee assistance support and additional voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance
• Robust and flexible paid time off offerings and company paid holidays
• 401(k) plan with discretionary employer match opportunities
• Professional development opportunities
• Company issued equipment

100% Onsite #LI-Onsite Benefits The base compensation range for this position is: $30,800.00 - $46,200.00 Compensation ranges could be hourly or salary depending upon the exempt status of the posted position. Beginning compensation is determined based on objective factors such as location, qualifications, skills, certifications, and experience. Typically, a candidate is hired in the lower to midpoint of the range; the top end of the range is reserved for candidates with extensive specialized experience and mastery within the role. Compensation may increase over time based on performance, experience, and tenure. Compensation is only part of Ovation's total compensation package.

Ovation will never contact applicants via Chatwork or any other messaging platform outside of our official channels. If you receive any communication claiming to be from Ovation through Chatwork or any unauthorized platform, please disregard it and report it to us immediately. Our official communication will always come from our company email domain or through recognized professional channels like LinkedIn. If you have any questions or concerns regarding the authenticity of a communication, please contact us directly at View email address on click.appcast.io for verification.

Headquartered in Brentwood, Tenn., Ovation Healthcare partners with 375+ hospitals and health systems across 47 states. For 45+ years, Ovation Healthcare has supported hospitals and health systems through a portfolio of shared services – Leadership Advisory, Spend Management, Revenue Cycle Management, and Technology Services- designed to provide scale and efficiency to hospital business operations.