Technical Services Engineer 2nd Shift

Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You’ll be working alongside our largest customers, solving their complex issues—resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs—working with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. What You Need We consider all candidates with an eye for those who are self‑taught, insatiably curious, and multi‑faced. It’s important for candidates to check off these boxes: Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting Should have a good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) Storage engineering experience, including NAS, SAN, SSD, multi‑pathing, and caching Experience building and maintaining complex mission‑critical production database systems Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc. Broad awareness of customer workloads and use cases, including performance, availability, and scalability Experience analyzing issues holistically, from the application tier through the database, down to the storage Genuine desire to help people Ability to think on your feet, remain calm under pressure, and solve problems in real‑time Desire and ability to rapidly learn a wide variety of new technical skills Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help Bonus Points Experience managing large scale databases (e.g. RDBMS, NoSQL) Experience with authentication systems such as LDAP, Kerberos, AD Experience using or managing MongoDB Experience using distributed version control systems, and in particular git Experience using any cloud services stack such as AWS, Azure or GCP Experience with Kubernetes or other orchestration systems using vendor‑specific Enterprise operators Success Measures In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently Special Requirements Be a U.S. Citizen Compensation MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully paid gender‑neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender‑inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S. based candidates. MongoDB’s base salary range for this role in the U.S. is:

$90,000—$176,000 USD

Equal Opportunity Employment Statement MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 1273365210 #J-18808-Ljbffr MongoDB