Account Manager

Company Description Roswell Pulp & Paper is a trusted partner in the global pulp and paper industry, connecting quality fibers and paper products with reliable supply for international customers. The company specializes in sourcing, supplying, and trading paper pulp, recovered fiber, and paper products for manufacturers, converters, and businesses across diverse markets. Roswell Pulp & Paper focuses on consistent product quality, dependable logistics, competitive commercial solutions, and responsive customer service. The organization builds long-term relationships based on transparency, reliability, and trust, working closely with partners to understand their needs and support their production and growth. Role Description The Account Manager is a full-time, on-site role based in Newark, New Jersey, USA. This role is responsible for managing and growing a portfolio of customer accounts in the pulp and paper sector, ensuring consistent service, timely deliveries, and high levels of client satisfaction. Day-to-day activities include maintaining regular contact with customers, understanding their product and volume requirements, preparing quotations, negotiating pricing and terms, and coordinating with logistics and operations teams to ensure smooth order fulfillment. The Account Manager will monitor market trends, identify new business opportunities, support trade activities, and prepare reports and forecasts to support strategic decision-making. This role also involves resolving issues, managing documentation, and collaborating with internal and external stakeholders to strengthen long-term business relationships. Qualifications Strong account management and customer relationship skills, with the ability to understand client needs and provide tailored commercial solutions. Experience in sales, trading, or business development, ideally within the pulp and paper, commodities, or related industrial sectors. Proficiency in negotiation, pricing discussions, and contract management, including handling terms, conditions, and order documentation. Solid organizational and coordination skills to manage multiple accounts, deliveries, and timelines, with attention to detail and accuracy. Ability to analyze market trends, supply-demand dynamics, and customer data to support forecasting and strategic planning. Effective communication skills, both written and verbal, and the ability to work collaboratively with cross-functional teams and international partners. Comfort with using CRM tools, MS Office (Excel, Word, PowerPoint), and basic data reporting for account and sales management. Bachelor's degree in Business, Commerce, Supply Chain, or a related field; relevant industry experience may be considered in lieu of formal education. Demonstrated reliability, integrity, and customer-focused mindset, with willingness to work in an on-site, fast-paced commercial environment in Dubai. English fluency required; additional language skills relevant to key markets are an advantage. #J-18808-Ljbffr