Branch Manager

Position Title: Branch Manager 

Department: Operations

Reports To:  Operations Manager

Employment Status: Full-Time

Position Overview

The Branch Manager is responsible for leading the daily operations, member services, and growth initiatives of a small credit union branch. This role ensures that the branch operates efficiently, adheres to compliance standards, and delivers excellent service to members. Additionally, the Branch Manager fosters a supportive work environment and builds strong community relationships to promote the credit union’s mission.

Key Responsibilities

1. Branch Operations:

- Supervise all daily branch operations, ensuring accuracy and efficiency in transactions.

- Oversee cash management procedures, including vault operations and balancing processes.

- Implement and enforce credit union policies, ensuring compliance with all regulatory requirements.

- Maintain branch safety and security, addressing potential risks proactively.

2. Member Services:

- Ensure members receive exceptional service by resolving inquiries and issues effectively.

- Promote and recommend credit union products and services that align with member needs.

- Cultivate lasting relationships with members, emphasizing trust and financial education.

3. Staff Leadership and Development:

- Hire, train, and mentor branch employees, fostering professional growth and team engagement.

- Conduct regular performance reviews, providing actionable feedback and recognition.

- Manage staff schedules to optimize coverage and operational efficiency.

- Create a positive workplace culture that encourages collaboration and accountability.

4. Business Development:

- Develop and execute strategies to grow branch membership, deposits, and loan portfolios.

- Identify opportunities to enhance product usage and member engagement.

- Represent the credit union at community events, strengthening local partnerships and visibility.

5. Financial Management:

- Monitor branch budgets, ensuring expenses align with financial goals.

- Analyze key performance metrics, identifying trends and areas for improvement.

- Collaborate with senior management to establish and achieve branch financial targets.

6. Compliance and Risk Management:

- Stay informed on changes in financial regulations, ensuring branch operations remain compliant.

- Prepare for and manage internal and external audits, addressing findings promptly.

- Implement risk management strategies to safeguard the branch’s assets and reputation.

Qualifications

Education:

-Associate degree or 60 college credits. Bachelor’s Degree (preferred)

- Equivalent professional experience in credit union or banking operations will be considered.

Experience:

- Minimum of 3 years in a supervisory or managerial role within a credit union or similar financial institution.

- Proven success in managing operations, delivering member services, and driving business growth.

Skills:

- Exceptional leadership and team management abilities.

- Strong communication skills, both verbal and written.

- Analytical mindset with the ability to solve problems and make data-driven decisions.

- Proficiency in financial software systems and Microsoft Office Suite.

- In-depth knowledge of credit union products, services, and regulatory requirements.

Working Conditions

- Primarily office-based with occasional participation in community events and training programs.

- Flexible schedule may include evenings or weekends to meet branch needs.

- Physical requirements include standing, sitting, and occasional lifting of up to 20 pounds.

Compensation and Benefits

- Competitive salary based on qualifications and experience.

- Comprehensive benefits package, including health insurance, retirement plans, and paid leave.

- Opportunities for professional growth through training and development programs.

Equal Opportunity Employer

Florida A & M University Federal Credit Union is committed to building a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and are proud to be an equal opportunity employer.