Patient Service Coordinator

Looking for a Great Place to Work in the Hudson Valley … We’re Hiring! Premier Medical Group is comprised of more than 500 dedicated team members who make patient care a top priority every day. As an all-specialty medical practice, Premier Medical Group offers depth of care in both medical and surgical specialties in the fields of urology, gastroenterology, cardiology, rheumatology, neurology, podiatry, dermatology, gynecology, plastic surgery, and internal medicine, including pulmonology, nephrology, and family practice. We offer a full range of competitive and innovative benefits to our employees, including comprehensive medical insurance, dental and vision coverage, generous paid time‑off, paid holidays, 401K, tuition reimbursement, and much more! If you’re looking to join a team of exemplary employees, you’re committed to providing exceptional patient care, and you personify our core values, then we encourage you to explore our current openings. Current Openings Location: 955 Little Britain Road, New Windsor, NY Job Id: 1981 # of Openings: 1 Department: Urology Classification: Non‑Exempt Hourly Reports to: Practice Director Shift/Core Hours: Monday‑Friday 8:30 AM‑5:00 PM The Patient Service Coordinator will support the Providers while monitoring patient flow, scheduling patient appointments, attaining prior authorizations and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of urology and the health care industry to address patient inquiries, solve problems and ensure a positive patient experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Schedules office and hospital based medical and surgical procedures, as well as in‑office diagnostic and imaging tests. Completes pre‑procedural phone calls three days prior to confirm appointment times with patients. Provides accurate, detailed information to patients regarding test preparations, and confirms patients’ scheduled time of arrival for test or procedure. Takes appropriate action in responding to questions from patients. Checks insurance eligibility. Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients’ insurance plan, within 72 hours of scheduled procedure. Scans surgical packets and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient’s EMR. Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test. Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services. Schedules post‑op follow‑up as needed and provides any other directional information. Reviews provider’s schedule for accuracy, and reschedules appointments as needed. Completes requests for medical records or information following HIPAA guidelines. Other job duties as assigned.

EDUCATION AND EXPERIENCE:

Minimum of a High School diploma; Associate’s Degree preferred. 1 – 2 years’ related experience in a medical practice; or equivalent combination of education and experience. Must possess strong interpersonal skills to communicate effectively with patients, co‑workers, management, and providers. Proven history of providing exceptional patient service. Demonstrated experience responding to questions and addressing concerns in a tactful & professional manner. Ability to multi‑task in a busy medical practice. Able to work both independently and collaboratively in a team environment. Able to manage demanding workload with accuracy. Working knowledge of EMR and Microsoft Office products preferred. Willingness to travel to designated Premier Medical Group locations. Premier Medical Group is an Equal Opportunity Employer. #J-18808-Ljbffr Premier Medical Group of the Hudson Valley