Veterinary Hospital Manager

Hospital Manager - Route 66 Emergency & Critical Care Center$75,000/year – $85,000/year Full-time opportunity in Albuquerque, New MexicoSchedule: Full-time, 40 hours per week with a varying schedule to cover shifts across the week as well as occasional weekend daysThe Hospital Manager is a key operational and cultural leader within the hospital, responsible for supporting team performance, operational efficiency, and a positive workplace environment. This role partners closely with the Hospital Director and Medical Director to ensure smooth daily operations, a high-performing team, and an exceptional client and patient experience.Why Join Route 66 Veterinary Emergency & Critical Care CenterAt Route 66 Veterinary Emergency & Critical Care Center, part of Ethos Veterinary Health, this role does not operate in isolation or hold sole P&L ownership. Instead, the Hospital Manager contributes to financial performance, operational excellence, and team development as part of a collaborative leadership structure. This position is especially critical as we continue to intentionally rebuild and strengthen our hospital culture, making this an opportunity for a leader who is energized by change, accountability, and team development.In your day-to-day, you will:Model and reinforce a culture of respect, accountability, and collaborationLead with transparency, consistency, and emotional intelligenceProvide consistent coaching, feedback, and performance management for team membersAddress conflict proactively and professionallyEncourage and support continuing education and skill advancementDirectly oversee front desk operations and team performanceIdentify inefficiencies and implement process improvementsWork with Technical Training and Development leads to ensure proper staffing levels and effective scheduling practicesMaintain compliance with hospital policies, safety protocols, and regulatory standardsSupport implementation of new systems, tools, and operational initiativesChampion a high standard of client service across all departments, and handle and resolve client concerns and escalationsHelp implement strategies to improve client satisfaction, retention, and experienceContribute to hospital financial health through labor management and scheduling efficiency, inventory oversight and cost awareness, and monitoring key performance indicators (KPIs)Partner with the Hospital Director on budget tracking and forecasting, and identifying growth opportunitiesSupport revenue growth through improved operations and client experienceParticipate in hiring, onboarding, and training of new team members, and support ongoing staff development and career pathingConduct or assist with performance evaluations and development plansPartner closely with the Hospital Director and Medical Director on strategic and operational decisions, and act as a liaison between leadership and support staffSupport change management and organizational initiativesWork closely with veterinarians, technicians, and support teamsContribute to a positive, team-focused hospital cultureWhat You BringLeadership experience with the ability to coach, provide feedback, and manage team performanceExperience overseeing hospital or practice operations, including front desk operations and staffing and scheduling practicesFinancial and operational awareness, including labor management, inventory oversight, and monitoring key performance indicators (KPIs)A strong client service focus, with the ability to handle and resolve client concerns and escalationsStrong communication and emotional intelligence, with the ability to address conflict proactively and professionallyComfort leading through change and supporting organizational initiativesA collaborative mindset and commitment to exceptional patient carePerks & BenefitsAt Route 66 VECCC, we value our team members and offer a comprehensive benefits package, including:401(k) with matching contributionsHealth, dental, and vision insuranceLife insurance coveragePaid time off (PTO) for work-life balanceFlexible scheduling optionsEmployee discounts on veterinary servicesProfessional development assistance and ongoing trainingLocation HighlightLocated along historic Route 66 in Albuquerque's Nob Hill neighborhood, the hospital sits in one of the city's most vibrant and walkable districts, known for its local shops, restaurants, and character. Albuquerque offers a high desert setting with year-round sunshine, easy access to the Sandia Mountains, and a lower cost of living, making it an appealing place to build a career and enjoy life outside of work.About Ethos Veterinary HealthEthos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Join UsAt Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.Equal Opportunity EmployerEthos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.