Medical Scheduler

Medical Scheduler

Reports to Medical Manager

Join the Team at Cincinnati Animal CARE

At Cincinnati Animal CARE (CAC), we do work that matters.

Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education.

This work is meaningful, fast-paced, and can be challenging, but for the right person, it's incredibly rewarding.

We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference.

If you are passionate about animals, thrive in a mission-driven environment, and want your work to have purpose, we'd love to have you join us.

About the Role

We are looking for a Medical Scheduler to join our team and play an important role in supporting CAC's mission.

In this position, you will:

• Be the first point of contact for all medical clinic clients. You will assist in organizing medical records and in ensuring animals are healthy and ready for adoption.

This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community.

What You'll Be Responsible For

Your day-to-day may include:

• Provide excellent customer service to all clients, including fosters, adopters, volunteers, and staff
• Coordinate daily appointments and surgeries for all shelter, foster, and adopted animals, including scheduling, checking in and out, and any follow up communication with caregivers
• Triage incoming phone and email requests for appointments, treatments, and medications, according to protocol
• Stay current on shelter medicine best practice and follow shelter protocol
• Perform any other shelter duties as directed by the Medical Manager or Medical Director.
• Escalate complicated medical or customer service issues to the Medical Team or Medical Operations Manager
• Process inventory deliveries and Pharmacy supplies
• Attend and participate in all required training sessions and meetings
• Able to work evenings, weekends, and holidays as needed
• Able to work in a high volume, fast-paced, high-stress environment
• Supporting additional organizational needs as they arise

What Makes Someone Successful in This Role

We're looking for someone who:

• Is passionate about CAC's mission and animal welfare
• Brings a positive, team-first attitude
• Communicates openly and professionally
• Takes ownership and solves problems proactively
• Thrives in a fast-paced, ever-changing environment
• Can balance compassion with accountability
• Is dependable, adaptable, and eager to learn

Qualifications

Preferred/Required:

• Must be 18 years or older
• Must have personal integrity and remain free of felony convictions
• Must maintain confidentiality
• Ability to maintain composure and professionalism during high stress and often challenging medical situations

Why Join CAC?

At CAC, you'll be part of more than just a workplace. You'll join a team of people doing meaningful work together.

We offer:

• The opportunity to make a real difference every day
• A mission-driven, supportive team culture
• Growth and development opportunities
• Competitive benefits package
• A workplace where your work directly impacts animals and the community

Compensation & Benefits

• Pay: From $18.50/hour after successful completion of 90 day training period. $16.19/ hour during training period.
• Retirement plan with employer match
• Health, Dental, and Vision Insurance
• Paid Time Off
• Professional Development Assistance
• Life Insurance

Working Conditions / Physical Requirements

• While performing the duties of this position, the team member is regularly required to sit, stand, walk, speak, hear, and use hands and fingers to operate a computer, telephone, and other standard office equipment. The team member may occasionally reach, bend, or lift and carry items up to 15-25 pounds.
• Specific vision abilities required for this role include close vision and the ability to adjust focus for computer and document work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.