Commercial Refrigeration Service Technician

The Arcticom Group (“TAG”) is a U.S.-based network of commercial and industrial mechanical services companies that provide HVACR service, maintenance, and installation services throughout North America. TAG is committed to being an “employer of choice” and ensuring employees have a home where they can learn and grow. With competitive compensation and an attractive benefits package, TAG is an exciting place to work.

TDH , a TAG company is seeking Refrigeration Service Technicians for commercial service work in and around the  Buffalo, NY area

Role Summary:

The Journeyman Refrigeration Service Technician performs commercial service, maintenance, and repair on refrigeration systems including walk-ins, self-contained units, single systems, and rack systems. This role supports grocery and retail locations, ensuring systems operate safely and efficiently.

Roles and Responsibilities:

• Diagnose, repair, and maintain commercial refrigeration systems (self-contained units, walk-ins, single systems, rack systems).
• Troubleshoot electrical and mechanical refrigeration components.
• Perform preventative maintenance on HVAC and refrigeration equipment.
• Complete minor plumbing repairs (walk-in drains, case drains, cooling towers, water-cooled condensers).
• Inspect refrigeration, electrical, and plumbing systems to identify service needs.
• Communicate service updates with store managers and directors.
• Provide repair estimates and recommend equipment replacement when appropriate.
• Maintain van stock, tools, and required safety equipment.

Skills and Qualifications:

• 2-5 + years of HVAC/R experience
• Strong diagnostic and mechanical skills
• Professional communication abilities
• Attention to detail and strong decision-making skills
• Ability to participate in on-call rotation
• Ability to pass physical, drug screen, background check, and MVR review

Preferred Qualifications:

• Universal EPA Certification
• Electrical license
• 2–3 years minimum of grocery refrigeration experience
• HVAC/R technical school or related certifications

Benefits:

• Competitive pay
• Medical, dental, and vision insurance options
• Retirement savings plan with company contributions (401(k) or equivalent)
• Paid vacation, holidays, and sick time
• Year-round, steady work
• Opportunities for career growth advancement
• Supportive, team-based work environment