Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
What makes our agency truly special is the family-oriented service culture we’ve built. We love helping people and strive to be the best at what we do—whether it’s selling life insurance or processing a payment, every customer interaction matters.

We currently have a team of nine and are continuing to grow. Our office is located in a calm but lively area of the southwest, surrounded by great businesses, restaurants, shops, and medical facilities, making it a convenient and enjoyable place to work. We offer plenty of opportunities for growth with access to courses, training, and support for additional licenses such as notary and other state certifications.

Our environment is welcoming, team-focused, and goal-driven. We regularly hold team-building events to strengthen relationships and keep our workplace positive and connected.

We’re looking for candidates who are reliable, honest, and eager to learn—people who care about delivering excellent service and growing with a team that values both heart and results.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Kerry Gulino - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.