Production Account Manager

We are:Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: About UsAccenture Song Production Studios partners with the world's leading Fashion and Beauty brands to create high-quality content at speed and scale. Our studios deliver ecommerce photography, video, post-production, and go-to-market content that powers digital commerce and brand experiences around the globe.About the RoleWe are seeking an experienced Account Manager to join our team. While this position is not responsible for daily production management or shoot execution, it plays a critical role in maintaining account health by partnering closely with Production, Post-Production, Studio Operations, and client stakeholders to resolve challenges, improve processes, and support long-term business objectives. As the primary day-to-day liaison between the client and our production delivery organization, this role combines strong account management expertise with a working knowledge of photography production operations to ensure seamless execution, trusted client relationships, and sustained delivery excellence under a retainer-based engagement.While this position is not responsible for daily shoot execution, it plays a critical role in maintaining account health by partnering closely with Production, Post-Production, Studio Operations, and client stakeholders to resolve challenges, improve processes, and support long-term business objectives.This is role requires regular on-site presence at our New York (Brooklyn) production studios for client meetings, business reviews, and key initiatives.Key ResponsibilitiesClient Relationship ManagementServe as the primary point of contact for client stakeholders on production-related initiatives.Build and maintain trusted relationships with client teams through proactive communication and partnership.Ensure client needs, priorities, and expectations are understood and effectively communicated to internal teams.Manage escalations and resolve issues in a timely and professional manner.Account and Delivery OversightOversee the day-to-day management of production workflows and account operations.Coordinate closely with Production, Post-Production, Studio Management, Merchandising, Facilities, and Leadership to ensure successful delivery of work in alignment with client expectations and contractual commitments.Monitor project status, resource needs, timelines, risks, and dependencies across multiple workstreams.Ensure work is delivered in alignment with agreed service levels and retainer commitments.Reporting and Business ReviewsDevelop and present Quarterly Business Reviews (QBRs), KPI reporting, business insights, and executive-ready presentations.Track budgets, forecasts, and financial performance across multiple workstreams while ensuring accurate reporting.Coordinate project timelines and support planning for large initiatives and special photography projects.Operational LeadershipDrive process consistency and operational excellence across the account.Identify opportunities to improve workflows, communication, and delivery efficiency.Maintain visibility into ongoing workstreams and communicate progress, risks, and recommendations to stakeholders.Support capacity planning and resource coordination in partnership with studio and account leadership.Strategic SupportContribute to account growth and long-term client success by identifying opportunities to strengthen engagement and service delivery.Support leadership in maintaining account health, delivery stability, and client satisfaction.Communicate client priorities internally while balancing business objectives and studio capabilities.Required5+ years of experience in Account Management, Client Services, Program Management, or Business Operations within a creative agency, production studio, ecommerce retailer, or marketing organization.Experience supporting high-volume ecommerce content production or creative operations.Demonstrated ability to manage complex stakeholder relationships and cross-functional delivery teams.Strong executive communication, presentation, and relationship management skills.Experience preparing business reporting, KPIs, financial tracking, and client presentations.Proven ability to influence cross-functional teams without direct authority.Excellent organizational skills with the ability to manage multiple priorities in a dynamic environment.PreferredExperience supporting luxury Fashion, Beauty, Accessories, or Retail brands, or large enterprise retainer-based client engagements.Familiarity with ecommerce photography, on-figure and still-life production, post-production workflows, and digital asset creation.Experience presenting Quarterly Business Reviews and performance insights to senior client stakeholders.Advanced Microsoft Excel and PowerPoint skills, with experience using project management and reporting tools.Bachelor's degree in Business, Marketing, Communications, or a related field.Why Join UsThis is an opportunity to partner with some of the industry's most recognized luxury and fashion brands while helping shape the operational success of a world-class creative production studio. You'll collaborate with talented production, creative, and business teams to deliver exceptional client experiences, drive continuous improvement, and contribute to the evolution of high-volume ecommerce content production.Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 09/05/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $70,350 to $154,800Cleveland $59,100 to $123,800Colorado $63,800 to $133,700District of Columbia $68,000 to $142,400Illinois $59,100 to $133,700Maine $54,400 to $113,900Maryland $63,800 to $133,700Massachusetts $63,800 to $142,400Minnesota $63,800 to $133,700New York $66,300 to $154,800New Jersey $68,000 to $154,800Virginia $59,100 to $142,400Washington $80,200 to $142,400About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more hereRequesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the  Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.SummaryLocation: New York, 154 Morgan Avenue, SongType: Full time