Client Service Associate - Wealth Management

Client Service Associate

Shepherd Financial is an independent firm, utilizing a thorough and highly efficient team approach to retirement plan consulting and wealth management. Our mission is helping people and companies thrive through empowered financial solutions. We implement a holistic view of individual wealth management, creating strategies to help our clients grow, protect, and transfer their assets. Our financial wellness programs enable retirement plan participants to prepare and retire on their terms, while our proven process provides consistent engagement, encouragement, and helpful resources to instill confidence and effectively transform financial behavior. Our vision is to grow in a meaningful way, becoming a nationally recognized name as a trusted financial partner and industry leader.

While we are proud of the work we do, it is clearly fueled by the team we have built. It is evident our team structure and environment set us apart in this industry. Each Shepherd Financial team member is invested in the well-being of others, offering support and assistance in any way possible. We genuinely care for one another, and that ultimately extends to every client and participant we serve.

Our Core Values

Integrity: We thoughtfully serve our clients and one another with trusted, dedicated, and highly responsive care.

Service: We regularly and generously share our time, expertise, and money to positively impact the well-being of our clients, community, and one another.

Empathy: We genuinely value people, honor their unique experiences and capabilities, and create inclusive, collaborative environments.

Innovation: We are engaged and passionately curious, generating creative and flexible solutions for our clients and team.

Quality: We provide consistent service and resources, offering unmatched value and accountability to our clients and the financial industry.

Growth: We intentionally seek opportunities to learn, develop, and flourish, emphasizing individual and team health.

Position Overview

The Client Service Associate (CSA) plays a critical role in delivering a high-touch, consistent, and proactive client experience. This individual partners closely with Wealth Advisors to support client onboarding, ongoing relationship management, account administration, and operational excellence.

This position requires strong attention to detail, ownership mentality, responsiveness, and a passion for serving clients at a high level. The ideal candidate thrives in a collaborative team environment while also taking initiative independently.

Core Responsibilities

Client Onboarding & Account Administration

• Prepare and process new account paperwork, transfers, money movements, and custodial documentation.
• Submit and monitor account funding and transfers.
• Maintain accurate digital client files and documentation.
• Coordinate onboarding workflows in Redtail CRM.

Ongoing Client Service & Relationship Support

• Serve as a key point of contact for client service requests.
• Schedule client appointments on behalf of assigned advisors, including outbound calls to clients as needed.
• Respond to client emails and phone calls within 24 hours.
• Process wires, ACH requests, transfers, RMDs, and other account maintenance items.
• Prepare materials before and after client review meetings.
• Develop a working knowledge of each advisor and client's preferences, adjusting service delivery accordingly.
• Identify opportunities to enhance client relationships and retention.

CRM & Operational Excellence

• Maintain accurate and comprehensive client records in Redtail.
• Document all client interactions within 24 hours.
• Initiate and complete follow-up workflows within established timelines.
• Collaborate with advisors to ensure proactive service and follow-through.
• Support reporting through Orion or a similar portfolio system.
• Continuously improve internal processes and client workflows.

Position Expectations

• 3-5+ years of experience in wealth management, financial services, or an independent RIA environment
• Undergraduate degree preferred
• Experience with custodians and account processing
• Familiarity with Redtail CRM and Docusign (or similar systems)
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Understanding of investment account types and basic financial terminology
• Excellent time management skills and ability to manage multiple priorities in a fast-paced environment
• Willingness to assist with other advisor/client service-related tasks as needed
• Compliance with Shepherd Financial's internal policies, including the Work-From-Home Policy and License & Designation Repayment Program
• Begin each business day no later than 8:30 AM

Compensation and Benefits

• Salary plus incentive-based salary enhancement for new annualized recurring revenue from either retirement plans or wealth management referrals
• Discretionary year-end performance bonus
• Paid time off (Holidays, PTO, Volunteer days), 401(k) match, and medical, term life, and disability insurance
• Additional benefit options: dental, vision, voluntary life, critical illness and accident, LifeLock
• Financial support for professional accreditation/license fees and continuing education