Cloud Infrastructure Support Engineer

Why Siepe

Siepe is a fast-growing technology company helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the real-time insights and operational visibility they need to make better decisions faster.

Our clients manage billions in assets and rely on Siepe for critical technology, data, and operational workflows. We serve sophisticated global clients and move quickly, challenge how things are done, and give people meaningful ownership and the opportunity to make a real impact.

What You'll Get

Impactful work on problems that matter. Direct visibility into how your contributions affect clients and real input on decisions. Competitive pay, great benefits, and opportunities to learn and take on more as Siepe grows. Teammates who are sharp and collaborative, whether they come from the industry or are charting a new path entirely. You will get to be part of a culture that blends fun with purpose!

How We Show Up

We lead with trust, transparency, and a team-first mindset. We communicate early, follow through on our commitments, and take ownership of outcomes - not just execute. When there's a problem, we bring ideas and solutions, ask the next question, and keep things moving. We stay curious, challenge ideas, and prioritize what's best for our clients and Siepe. We move with urgency, learn as we go, and work together to leave things better than we found them.

Who We Are Looking For

We're looking for a highly experienced Cloud Infrastructure Support Engineer to be responsible for the support, administration, security, optimization, and continuous improvement of Siepe's internal SaaS infrastructure and client-facing cloud environments. This individual will play a critical role supporting developers, DBAs, infrastructure teams, and external clients across more than 20 AWS tenants hosting Siepe platforms.

The environment primarily features a Microsoft Windows infrastructure hosted on AWS EC2, including Active Directory domains, Microsoft SQL Server environments, application and web servers, development and QA environments, as well as secure network connectivity through Meraki SD-WAN and domain trust relationships.

The ideal candidate will have expertise in AWS infrastructure operations, Windows Server administration, Active Directory, networking, automation, monitoring, and security best practices. This is a highly visible, hands-on support role that demands strong operational discipline, effective communication skills, and the ability to excel in a fast-paced financial technology environment.

What You'll Be Doing

• Support and administer 20+ AWS tenant environments and ~400 EC2 instances hosting Siepe SaaS platforms and client infrastructure, primarily across Windows-based systems.
• Manage the full infrastructure lifecycle, including environment deployments, adds/moves/changes, upgrades, patching, backups, monitoring, and decommissioning.
• Deploy and configure infrastructure for new client onboarding, supporting connectivity, integrations, authentication, and ongoing environment needs.
• Administer Microsoft Active Directory across multiple AWS tenants and trusted domains, including GPOs, DNS, DHCP, DFS/DFSR, domain trusts, permissions, and role-based access.
• Configure and support secure client access using SAML2, SSO, Identity Providers (IdP), VPNs, and related authentication technologies.
• Maintain the security, availability, and compliance of cloud and Windows infrastructure, including vulnerability remediation, operational controls, and support for annual SOC 2 Type II audits.
• Monitor infrastructure health and proactively identify performance, reliability, security, and cost optimization opportunities, including rightsizing and removing unused AWS resources.
• Troubleshoot complex application, networking, authentication, and infrastructure issues, partnering with developers, DBAs, QA, technical leads, and clients through resolution.
• Support hybrid connectivity between AWS and Siepe corporate infrastructure, including Meraki SD-WAN, and use PowerShell, Terraform, AI tools, and automation to streamline deployments and infrastructure operations.
• Maintain accurate system documentation and operational knowledge, track work and service requests in ConnectWise PSA, and provide regular visibility into progress, risks, issues, and remediation activities.

What You'll Bring

• Extensive experience supporting enterprise Windows infrastructure in AWS, including large-scale EC2 environments and multi-tenant cloud infrastructure.
• Advanced knowledge of Microsoft Active Directory, including domain trusts, GPOs, DNS, DHCP, DFS/DFSR, identity management, and access controls.
• Strong networking expertise across Layer 3 routing, firewalls, VPNs, and SD-WAN, with familiarity with Meraki technologies.
• Experience supporting Microsoft SQL Server, Windows application servers, and web server environments.
• Strong understanding of infrastructure security and operations, including vulnerability management, patching, backups, monitoring, endpoint management, and security best practices.
• Experience with SAML2, SSO, Identity Providers (IdP), and secure remote access solutions.
• Hands-on experience with PowerShell, Terraform, and infrastructure automation, with exposure to DevOps methodologies and CI/CD environments.
• Experience with AWS cost optimization and cloud governance, with familiarity with SOC 2 Type II controls and compliance requirements.
• Strong troubleshooting, communication, and documentation skills, with the ability to independently manage multiple environments and competing priorities in a fast-paced environment.
• Experience working in an MSP or client-facing infrastructure environment; experience supporting alternative investment management or financial services organizations is a plus.

All applicants must have current and ongoing authorization to work in the country of employment without the need for visa sponsorship, now or in the future.

What We Offer

Great work should come with more than a paycheck. At Siepe, we invest in the things that help you build a career, take care of yourself and your family, plan for the future, and enjoy the people you work with.

Our Total Rewards are designed to support you at work and beyond:

• Competitive compensation, including annual performance-based bonus opportunities

• Retirement benefits with company contributions, including 401(k) or pension plans depending on location

• Comprehensive health, dental, vision, and life insurance, with employee coverage 100% funded by Siepe where applicable

• Flexible Time Off (FTO) because life happens

• Learning & Development budget to invest in your professional growth

• Career growth and on-the-job learning, with opportunities to stretch beyond your role and gain exposure to new technologies and business strategies

• Employee Referral Program with rewards for helping us grow the team

• Office lunch program, available to employees when working from any Siepe office

• A culture that makes time to connect, with snacks, happy hours, quarterly events, and annual celebrations

Benefits, program eligibility, and coverage may vary by location.

Siepe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or protected veteran status. If you require an accommodation to participate in our application or interview process, please let us know - we're happy to work with you to make it accessible.