Client Service Associate (CSA)

Job Description

Job Description

Company Overview:

Stansberry Asset Management (SAM) is proud to be recognized as a certified Great Place to Work, reflecting our commitment to fostering a supportive, positive, and collaborative environment where employees truly enjoy coming to work. Here, employees engage in meaningful work, directly helping clients achieve their financial goals, which brings a deep sense of purpose and satisfaction.

Our culture is rooted in collaboration, inclusion, and transparency, with accessible leadership that values input and creates a genuine sense of belonging. We prioritize work-life balance by offering the flexibility and support needed to manage personal and professional commitments effectively.

While skills and expertise matter at SAM, finding the right culture fits is our top priority. We seek individuals who bring commitment to hard work and excellence, while also embodying our core values of collaboration, respect, and integrity. We believe skills can be developed, but a strong work ethic and the right attitude are crucial for achieving long-term success—for both our team and our clients.

At SAM, it’s not just about having a job; it’s about joining a community where you feel valued, supported, and empowered to grow!

Job Summary:

The primary responsibility of this role is to provide exceptional client service by supporting SAM Wealth Managers (“WMs”) and their clients. The ideal candidate should have a strong understanding of the financial services industry, excellent organizational skills, and a commitment to delivering outstanding client experience.

Key Responsibilities:

Client relationship Manager & Client Support: Work with Wealth Manager(s) to serve as the main point of contact for client inquiries related to: account maintenance, online access, and other non-investment-related requests. Respond promptly and accurately to client inquiries with a high level of professionalism and courtesy. Support the Wealth Manager(s) with ad-hoc projects as necessary and provide backup coverage for other CSAs when needed.

Account Administration: Process client account documentation including but not limited to new account openings, account transfers, and account closures. Ensure accuracy and completeness of client information and documentation in compliance with regulatory requirements.

Client Onboarding: Assist with the client onboarding process when needed by coordinating between internal departments (compliance, operations, onboarding, business development, trading) and following the account setup process in relevant systems.

Client Reporting: Work with the Wealth Manager(s) to distribute regular client reports, including investment performance reports, account statements, and tax documents. Ensure timely and accurate delivery of reports according to client preferences.

Operational Support: Collaborate with internal teams to resolve operational issues related to client accounts. Coordinate with custodians, vendors, and service providers to address client requests and ensure efficient service delivery.

Client Documentation and Records: Maintain accurate and up-to-date client records, including client contact information, account details, and communications. Ensure adherence to data privacy and security policies.

Compliance Support: Assist in ensuring compliance with industry regulations, company policies, and legal requirements. Maintain an understanding of compliance procedures and assist in the implementation of compliance-related initiatives.

Relationship Building: Foster strong relationships with clients by demonstrating a proactive and attentive approach. Anticipate client needs and provide personalized support to enhance client satisfaction and retention.

Client Resource: Help clients navigate online platforms and tools related to their accounts while acting as a general resource to clients.

Team Collaboration: Collaborate with cross-functional teams, including wealth managers, operations, trading and compliance, to address client inquiries, resolve issues, and ensure seamless client experience.

Qualifications and Skills:

- Bachelor's degree in finance, business administration, economics, or a related field. SIE is required.

- 2 to 5 years' experience in a client service or administrative role within the financial services industry, preferably with a Registered Investment Advisor, or wealth management firm

- Strong knowledge of investment products, financial markets, and regulatory guidelines.

- Excellent communication and interpersonal skills, with the ability to effectively interact with clients and colleagues.

- Detail-oriented with exceptional organizational skills, capable of managing multiple tasks and priorities simultaneously.

- Proficient in using CRM systems, client management tools, and Microsoft Office suite.

- Strong problem-solving and decision-making abilities, with a focus on finding practical solutions to client issues.

- Ability to work independently, take initiative, and demonstrate a strong sense of accountability.

- High level of integrity, professionalism, and commitment to maintaining client confidentiality.

- Understanding of compliance and regulatory requirements applicable to the financial services industry.