Patient Care Specialist I

Patient Care Specialist I – Full Time

Company: MPG Location: 11200 Seminole Blvd, Suite 210, Largo, FL 33778 Schedule: Monday–Friday, 8:00am–5:00pm Experience Required: Minimum 1 year of front-office experience, preferably in healthcare Customer Service: Must demonstrate excellent customer service skills

About the Role

The Patient Care Specialist I is a key front-office team member responsible for creating a welcoming, efficient, and professional patient experience. This role manages patient registration, insurance verification, payments, scheduling, and essential clerical tasks while maintaining strict HIPAA and privacy compliance. You'll support smooth patient flow and accurate documentation within the electronic health record (EHR) and collaborate closely with clinical and administrative teams.

Key Responsibilities

• Patient check-in including greeting, registering, and verifying demographic, insurance, consent, and contact information
• Collect and process copayments following standard cash-handling procedures
• Verify insurance eligibility, obtain authorizations, and document results accurately
• Provide clear explanations of check-in steps, insurance requirements, and payment expectations
• Answer and route phone calls with professional customer service
• Schedule and reschedule appointments; maintain daily schedules and communicate changes to clinical staff
• Process urgent specialist referrals, appointment ticklers, and medical record release requests
• Perform filing, faxing, scanning, and uploading documents into the EHR
• Review patient accounts for outstanding balances or documentation errors and partner with billing to resolve issues
• Prepare, route, and manage medical documentation to ensure accuracy and confidentiality
• Maintain full HIPAA compliance and safeguard patient information
• Identify and report potential privacy breaches, compliance risks, or billing concerns
• Audit charts, registration data, and referral documentation to correct compliance issues
• Participate in required training related to privacy, workflow updates, and patient experience
• Coordinate scheduling across multiple providers or departments to support efficient patient flow
• Support the Practice Manager and care team with assigned administrative tasks
• Participate in workflow redesign initiatives, departmental audits, and implementation of new systems
• Prepare and distribute operational reports related to scheduling, registration accuracy, or service metrics
• Demonstrate excellent guest service and maintain composure during high-volume or challenging situations

Qualifications

• High school diploma or equivalent
• Minimum 1 year of front-office experience, preferably in a healthcare setting
• Excellent customer service skills required
• Ability to multitask in a fast-paced environment
• Familiarity with EHR systems; Athena experience a plus
• Understanding of HIPAA and privacy standards

Benefits (MPG)

• Medical, dental, and vision insurance
• 401(k)
• Paid Time Off (PTO)
• Paid holidays