Service Manager

Job Description: Wastequip WRX is seeking a Service Manager to lead our Jurupa Valley operation. This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance. The Service Manager will lead both shop and mobile service operations, ensure high-quality, timely repairs while driving revenue growth and strong customer relationships. Salary Range: $120,000 - $135,000 (Based on experience). Key Responsibilities: Leadership & Culture • Lead, coach, and develop service technicians and support staff • Build a high-accountability, performance-driven culture • Create a work environment focused on respect, engagement, and retention • Champion and enforce a safety-first culture Financial & Business Ownership: • Own service revenue, labor utilization, and profitability targets • Develop and execute the annual operating plan • Monitor performance and take action to improve results in real time • Drive growth in service sales across existing and new customers Operational Execution: • Manage daily service operations including: • Scheduling and workflow management • Technician productivity and efficiency • On-time delivery and turnaround time • Establish and maintain a daily and weekly operating cadence to track performance • Ensure consistent, high-quality execution across shop and field service Mobile Service & Field Execution: • Lead mobile service operations, including: • Technician routing and dispatch • Field productivity and utilization • Response time and customer uptime • Improve efficiency of field service delivery and coverage Parts & Service Integration: • Partner closely with the parts team to: • Improve fill rate and parts availability • Reduce downtime caused by stockouts • Prioritize critical repairs and customer needs • Actively manage backorders and open work orders to completion Customer & Commercial Focus: • Take ownership of customer satisfaction and retention • Build and maintain strong relationships with key customers • Identify opportunities to expand service revenue and cross-sell parts and services • Proactively address customer issues and drive them to resolution Technical Leadership: • Support team with technical expertise across: • Heavy-duty truck systems • Welding, electrical, pneumatic, and hydraulic systems • Conduct or oversee equipment inspections and job scoping • Ensure quality standards are met on all repairs Key Performance Expectations: Success in this role will be measured by: • Service revenue growth • Labor utilization and technician productivity • Turnaround time and on-time completion • Customer satisfaction and retention • Parts availability and reduced downtime • Team engagement and retention Qualifications: • 5+ years of leadership experience in service, maintenance, or heavy-duty equipment • Strong knowledge of heavy-duty trucks, refuse equipment, or similar industry • Proven ability to lead teams and drive operational performance • Experience managing financial results (revenue, cost, profitability) • Experience with ERP systems and Microsoft Excel • Clean driving record and ability to travel as needed Required Skills: • leadership and communication skills • Ability to operate in a fast-paced, high-accountability environment • Strong problem-solving and decision-making skills • Customer-first mindset with a focus on results Language Requirement: • Must be fluent in English (speaking, reading, and writing) • Bilingual English/Spanish strongly preferred Company Benefits: • 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans • Prescription (Rx) Insurance • Health Savings Account (HSA) • 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans • Vision Insurance • Flexible Spending Accounts (FSA’s) • Health Care FSA • Dependent Care FSA • Company Paid Base Life Insurance • Company Paid Accident, Death & Dismemberment Insurance • Company Paid Business Travel Accident Insurance • Company Paid Disability Insurance ▪ Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance • Employee Assistance Program (EAP) • Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance • 401(K) Retirement Plan with 50% Company Match • Voluntary Pet Insurance • Vacation and Personal/Sick Time • Paid Grandparent Leave • Paid Bonding Leave • Adoption Assistance • Education Assistance (Tuition Reimbursement) About Wastequip Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly. While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all. Join North America’s Largest Manufacturer of Waste Handling Systems! At Wastequip, we’re more than just a manufacturer—we’re the only all-in-one solutions provider in the waste industry. From carts and containers to hoists, trucks, parts, service, and cutting-edge technology, we power the entire waste management process. As North America’s leading waste-handling equipment manufacturer, we’re not just shaping the industry—we’re driving innovation and sustainability. With continuous growth and new opportunities, Wastequip is the perfect place to build a rewarding career and make a real impact. Come be part of a team that’s shaping the future of waste management! So Many Reasons to Join the Wastequip Team Wastequip strives to attract top talent through a competitive benefits package that includes medical, dental and vision plans. Here’s a brief overview of our benefits: Health Care. Our health care benefits include medical, dental and vision plans for all regular, full-time employees. Short- and Long-Term Disability. Wastequip pays for non-occupational illnesses and injuries at no cost to employees. This benefit is available to all regular, full-time employees. 401k Retirement Plan. Employees can contribute a percentage of their weekly gross wages, up to the annual IRS maximum, and Wastequip will provide a company match. Paid Time Off (PTO). Wastequip offers a flexible approach to time off. Our policy allows employees to set their own priorities and receive regular pay for vacation, illness, family emergencies, personal time, inclement weather, personally observed holidays and more. Holidays. Wastequip observes 10 paid company holidays during each calendar year. Tuition Reimbursement. Wastequip understands the importance of personal and professional development and encourages employees to continue their professional education. To support employee career development, we have established a reimbursement program that covers expenses for approved coursework. Wastequip’s internship program provides students and recent graduates with incredible career-related experiences. We strive to give our interns transferrable skills, networking opportunities and strong professional portfolios. We offer paid summer internships in the following departments: Research Marketing IT Operations Human Resources ... and more Wastequip is committed to developing our employees. We provide each individual with the resources and support necessary to grow personally and professionally. Our career growth tools include company training, off-site classes, cross-divisional experiences, collaborative projects and more. We offer our employees the opportunity to share their creativity in an open environment and encourage them to offer new ideas to improve efficiency, effectiveness and profitability in every area of the company. Because we invest in our employees, Wastequip is committed to promoting from within and identifying future leaders from our own workforce. Wastequip actively supports charitable activities across all divisions through employee time, monetary and product donations. Each division has the flexibility to identify and support the charitable causes that are most important to the employees and the communities in which they work. Employee-designed volunteer and charitable programs have a huge impact on smaller communities and organizations that might otherwise be overlooked. Our employees have participated in the following charitable activities: Community cleanups Charity runs/walks Local food bank donations School supplies donations Wastequip is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. All qualified applicants and employees are considered and evaluated for employment without regarding to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, age, disability, genetic information, military status, or any other class protected by applicable law. Wastequip will provide reasonable accommodations to allow an applicant to participate in the hiring process if requested.