Supply Chain Manager

Duke University Hospital Supply Chain ManagerAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.Location: Duke University Hospital | 2301 Erwin Rd, Durham, NC 27710Work Schedule: Monday – Friday, Days (Standard Business Hours)Occupational SummaryThis key leadership role manages and coordinates the strategic activities of the hospital's STAT (Immediate Need) Supply Chain functions. The Manager is responsible for the rapid-response distribution of critical supplies and equipment to clinical units. This position manages a large team to ensure uninterrupted patient care through effective inventory management, linen distribution, and cost containment.Work PerformedSTAT Operations & Team LeadershipSpan of Control: Directly oversee and manage a department consisting of 25 Supply Chain Associates and 3 Team Leads.Manage the overall day-to-day operations of the STAT supply room, ensuring 24/7 readiness for urgent clinical requests.Oversee the rapid fulfillment and delivery of "STAT" medical supplies, specialty equipment, and emergency stock to life-safety and critical care areas.Produce high levels of employee satisfaction through cross-training, career planning, and clear communication, specifically focusing on the high-pressure demands of STAT environments.Apportion workloads equitably and utilize metrics to match associate schedules with peak hospital demand periods.Process Optimization & Inventory ControlDevelop and maintain programs designed to ensure compliance with service delivery standards, reviewing and improving these standards on an ongoing basis.Manage centralized inventory support, shipping/receiving, courier functions, and linen replenishment within the STAT scope.Conduct regular inspections of STAT facilities and inventory storage to ensure an uninterrupted flow of supplies and compliance with Joint Commission and internal safety regulations.Utilize ERP systems (SAP) and supply chain technology (automated cabinets, scanners) to track trends and benchmark performance.Knowledge, Skills, and AbilitiesStrategic & Operational ExpertiseSense of Urgency: Must possess a proactive, high-urgency philosophy suited for a STAT clinical environment.Negotiation & Communication: Exceptional verbal and written communication skills to influence key stakeholders, including surgeons and nursing leadership.Data Analytics: Ability to manipulate large data sets and interpret implications for medical center efficiency and cost reduction.Customer Service & ResilienceCritical Customer Service: Exceptional ability to de-escalate high-pressure situations and provide solutions to clinical partners under strict time constraints.Emotional Resilience: Ability to maintain professional boundaries and a positive attitude in a fast-paced environment where clinical stakes are high; must be comfortable working with demanding stakeholders.Negotiation & Communication: Exceptional verbal and written communication skills to influence key stakeholders, including surgeons and nursing leadership.Physical RequirementsExertional Force: Must have the ability to exert 20 to 50 lbs of force occasionally, and up to 10 lbs constantly.Cart Management: Requirements to push/pull loaded and unloaded supply carts require up to 100 lbs of exertional force daily.Mobility: Frequent reaching, lifting, stooping, and bending are required to manage stock in a fast-paced environment.Minimum QualificationsEducation: Bachelor's degree in Business, Accounting, Finance, Healthcare, or a related field is preferred. (High School Diploma/GED required as minimum).Experience: 5 years of experience in logistics, supply chain, or healthcare leadership/management. At least 2 of those 5 years must be specifically in supply chain/logistics. Experience with supply chain technology (bar code scanners, automated supply cabinets, etc.). Previous experience in JIT (Just in Time) and LUM (Logical Unit of Measure) distribution processes is preferred.Degrees, Licensures, Certifications: Valid State Driver's License required.Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.