Facilities Operations Leader

About Stitch Fix Inc.

Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping were equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine whats possible for our clients while we help you reach your full potential.

About the Role

At Stitch Fix our Fulfillment Center teams power a personalized styling experience that helps clients feel confident and seen. The Facilities Operations team (FacOps) is responsible for maintaining the equipment systems and infrastructure that keep our fulfillment operations running safely and efficiently. As a Facilities Operations Leader you will lead maintenance and facilities operations across the site ensuring equipment reliability operational uptime and a safe working environment for employees. This role partners closely with Operations Safety Supply Chain and external vendors to support business continuity drive continuous improvement and develop a high-performing maintenance team.

Responsibilities

• Develop a culture of safety and maintenance excellence within the facilities and maintenance team.
• Oversee maintenance automation and facility operations to ensure equipment reliability infrastructure readiness and business continuity
• Prioritize maintenance resources vendor management and operational needs to balance safety service cost and productivity goals.
• Provide strategic oversight of third-party vendor partnerships ensuring adherence to contractual obligations service-level agreements and operational standards. Drive financial accountability by managing vendor spend against budget evaluating performance metrics and partnering with vendors to optimize cost service quality and operational effectiveness.
• Partner with Operations Safety and cross-functional leaders to resolve complex issues improve processes and support fulfillment center performance
• Utilize root cause analysis and data to solve problems identify trends improve reliability and drive continuous improvement initiatives
• Lead a cross functional equipment performance team to drive productivity and eliminate waste in our automated processes.
• Create preventative maintenance plans and audit task completion to ensure the reliability of our equipment.
• Manage a spare parts and supplies system that utilizes data and a risk evaluation to optimize local inventories.
• Manage service vendors and negotiate equipment service contracts.
• Implement a technical skills development program for our technicians. Provide on-the-job training and coaching to support team development and growth.
• Be available for or delegate weekend and after-hours on-call support.

How Tools and Technology Show Up in Your Day-to-Day Work

• Management and administration of the network computerized maintenance management system (CMMS) to prioritize work monitor performance manage spare parts and drive decision-making
• Analyze equipment maintenance and operational data to identify trends improve reliability and support continuous improvement efforts
• Use AI-enabled tools and technology to improve communication planning problem-solving and operational efficiency
• Learn and apply new technologies systems and automation tools that support fulfillment center operations and facilities management
• Leverage predictive maintenance methods and analytics such as infrared thermography vibration analysis and ultrasonic detection.

About You

Requirements

• Previous leadership or supervisory experience in a maintenance facilities engineering manufacturing distribution or warehouse environment
• Experience leading teams in a fast-paced operational setting with a strong focus on safety reliability and performance
• Knowledge of preventative maintenance programs equipment reliability and facilities operations
• Experience managing multiple priorities projects and operational issues simultaneously
• Strong problem-solving communication coaching and collaboration skills
• Experience working with contractors vendors and external service providers
• Ability to analyze operational data and use insights to drive business decisions
• Proficiency with maintenance systems reporting tools and Google Workspace applications

Nice to Have

• Bachelors degree in Engineering Facilities Management Industrial Technology or a related field or equivalent combination of education and experience
• Experience leading maintenance operations in a fulfillment center distribution center manufacturing facility or highly automated environment
• Experience with computerized maintenance management systems (CMMS) enterprise asset management (EAM) platforms or related technologies
• Knowledge of material handling equipment conveyors HVAC systems electrical systems or automated warehouse technologies
• Experience supporting continuous improvement reliability-centered maintenance or Lean operational initiatives
• Professional certifications related to facilities maintenance engineering safety or project management

Compensation and Benefits

This role will receive a competitive salary benefits and equity. The salary for US-based employees hired into this role will be aligned with the range below which includes our three geographic areas. A variety of factors are considered when determining someones compensationincluding a candidates professional background experience location and position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company addition the position is eligible for medical dental vision and other benefits. Applicants should apply via our internal or external careers site.

Salary Range

$71300 - $95000 USD

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Required Experience:

Manager