Operations Manager

Operations ManagerTC Restaurant Group is an innovative restaurant and hospitality company, partnering with the biggest stars in country music to bring world-class entertainment and dining to Downtown Nashville. The Company currently operates the following venues in Nashville:Jason Aldean's Kitchen + Rooftop BarLainey Wilson's Bell Bottoms UpLuke's 32 BridgeMiranda Lambert's Casa Rosa Tex Mex + CantinaMorgan Wallen's This Bar & Tennessee KitchenSun DinerPosty's, NashvilleThe Operations Manager shares the responsibility of overseeing the complete venue in regard to staff management, money management, reporting, sales goals, inter-office communications, and must always uphold company policies and procedures. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance, and overall appearance.Operation Managers are expected to work between 40-50 hours weekly, with an average 5-day work week. Schedules are tentative and hours expected can be dependent on business levels, special events, holidays, etc.Guest Service Requirements:Provide a friendly, personal demeanor with a willingness to interactProvide professional and friendly guest servicesCommits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all timesProudly delivers a quality Guest's experience in a fun and friendly atmosphereSafety Requirements:Ability to work safely and prevent personal injuryCommitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actionsEssential Functions of the Position Include, But Are Not Limited To:Guest Service/CommunicationsContinually strive to develop the staff, including Floor Supervisors, in all areas of managerial and professional developmentAssists with the recruitment and training of staff (training, developing, testing, and coaching)Assist in creating sales goalsBuild and promote teamwork through proactive interactionUtilize effective time management and exhibit excellent follow up skillsAccommodate and anticipate guests needsAccurately forecast staffing needs to ensure optimum customer serviceEnsure all service standards meet AMG guidelinesEnsures that private events, catering, and banquets are successfully executedControl cash and other receipts by adhering to cash handling proceduresPrepare all required paperwork, including forms, reports, and schedulesEnsure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programsEnsure that all products are received in accordance with the venues receiving policies and proceduresAssists and conducts conflict resolution, corrective actions, and coachingOversee and ensure that employee performance appraisals are completed in a timely mannerFully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety, and labor requirementsEnsures that nightly and/or weekly opening and closing side duties are followedFill in where needed to ensure guest service standards and efficient operations, including opening, and closing dutiesProvides administrative supportWork with preferred partners and organizations in promoting mutual company growthAssists and/ or completes additional tasks as assignedResponsible Alcohol ManagementRecognize and acknowledge when Guests are becoming intoxicated and/or are intoxicatedMonitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager's attentionComply with all safety and health department procedures as well as Company and/or departmental policies/proceduresComply with all state and federal liquor lawsIn addition to the aforementioned essential job functions, the Operations Manager will be evaluated on the following leadership qualities:AccountabilityDevelopmentWorking relationshipsJudgmentQuality of workJob skills knowledgeProductivityDependabilityPunctualityAdherence to PolicyVerbal communicationAttitudeAppearanceTeamworkGuest satisfactionEducation/Requirements:High School Diploma or equivalent requiredCollege degree preferred3-5 years of experience in the entertainment industry working in a high-volume restaurant/barProof of eligibility to work in the United StatesValid Driver's License21+ years of agePossession of or the ability to possess all state required work cardsMaintain a professional, neat, and well-groomed appearance adhering to Company standardsWorking Knowledge Requirements:Proficient in Windows Office, Microsoft OfficeKnowledge of POS and back office reporting systemsKnowledge of profitability analysis and budgeting, cost of sales, payroll managementKnowledge of bar/restaurant operations, fine dining procedures, and beverage serviceKnowledge of purchasing, receiving, inventories and cost controls as it applies to bar productKnowledge of special events and banquetsKnowledge of state and local laws as it applies to liquor, labor, and health code regulationsSkills:Ability to work as a team, stay organized, handle various projects at one time, lead others, delegateAbility to provide incentives for staff to go above and beyond the expectations of their particular rolesAbility to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the general publicAbility to speak to guests fluently regarding the food, beverage, and overall conceptAbility to demonstrate and impose upon service staff the ability to service guests with utmost of care, service, and excellence, utilizing the highest standards of service techniquesAbility to follow-up and make accurate decisionsStrong problem-solving skillsAbility to maintain a high level of confidentialityAbility to write reports, business correspondence and procedure manualsAbility to always demonstrate a positive attitudeAbility to keep an open and objective viewAbility to listen empathetically and be respectful at all timesAbility to maintain composure and stay focusedAbility to maintain personal integrityAbility to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlinesPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Must have good positive energy to make it through the dayMust be able to read the computer monitorsMust be able to print legibly for guests to readMust be observant and quick to respond to various situationsMust be fluent in both written and spoken English languageMust be able to move quickly through