Client Care Coordinator
Serenium Therapy & Wellness
Job Description
Job Description
Be the first voice people hear when they're looking for help- and the reason they choose to stay.
At Serenium, we believe exceptional client experiences start long before the first appointment. They begin with a conversation.
We're looking for a high-performing Client Care Coordinator who thrives in a fast-paced environment, loves helping people, and treats every interaction like it matters- because it does.
This isn't a traditional front desk role. This is for someone who can manage a high volume of calls while delivering concierge-level service, turning overwhelmed callers into supported clients and ensuring every person feels heard, valued, and cared for. If you're energized by meaningful conversations, enjoy exceeding expectations, and want a clear path toward leadership and management, we want to meet you.
What You'll Do
- Serve as the first point of contact for prospective and existing clients.
- Handle a high volume of inbound and outbound calls while maintaining exceptional quality and empathy.
- Guide clients through scheduling, insurance questions, intake processes, and next steps with confidence and compassion.
- Conduct proactive outreach to ensure clients receive the support and follow-up they need.
- Deliver an experience that makes clients feel cared for from the very first interaction.
- Maintain accurate documentation and communication across systems and teams.
- Collaborate closely with clinicians, billing teams, and office leadership to solve problems quickly and effectively.
- Participate in quality assurance initiatives and consistently meet or exceed call quality standards and performance metrics.
- Identify opportunities to improve processes and client experiences.
- Support office growth initiatives and contribute positively to team culture.
What Makes You a Great Fit
You may be the person we're looking for if you:
- Love helping people and can balance empathy with efficiency.
- Thrive in a high-volume, high-performance environment.
- Naturally go above and beyond rather than settling for "good enough."
- Are motivated by goals, metrics, and personal growth.
- Communicate with warmth, professionalism, and confidence.
- Stay calm and organized even during busy periods.
- Take ownership of problems and enjoy finding solutions.
- View feedback and quality audits as opportunities to improve and excel.
- Bring positive energy to your team every day.
- Want more than just a job- you want a career.
Bonus Points If You Have
- Experience in healthcare, behavioral health, medical offices, or call center environments.
- Experience with quality assurance audits or call performance metrics.
- Scheduling, insurance verification, or patient intake experience.
- Experience managing multiple systems and priorities simultaneously.
Growth Opportunities
We're committed to developing leaders from within.
High performers in this role will have opportunities to grow into:
- Senior Client Care Coordinator
- Team Lead
- Assistant Manager
- Office Manager
- Regional or Operations Leadership positions
What Success Looks Like
- Clients consistently rave about their experience with you.
- You balance speed with service excellence.
- Your calls score highly on quality assurance reviews.
- You proactively solve problems before they become issues.
- You contribute to a culture of accountability, compassion, and growth.
Benefits
- Monday-Friday schedule
- Onboarding travel stipend
- PTO/Sick Time/Paid Holidays
- Health Insurance
- 401k options
If you're someone who wants to make an impact, build a career, and be part of a team that's changing lives every day, we'd love to hear from you!
Apply today and become the reason someone gets the help they need tomorrow.
Vacancy posted 2 days ago
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