Client Care Coordinator

Job Description

Job Description

Be the first voice people hear when they're looking for help- and the reason they choose to stay.

At Serenium, we believe exceptional client experiences start long before the first appointment. They begin with a conversation.

We're looking for a high-performing Client Care Coordinator who thrives in a fast-paced environment, loves helping people, and treats every interaction like it matters- because it does.

This isn't a traditional front desk role. This is for someone who can manage a high volume of calls while delivering concierge-level service, turning overwhelmed callers into supported clients and ensuring every person feels heard, valued, and cared for. If you're energized by meaningful conversations, enjoy exceeding expectations, and want a clear path toward leadership and management, we want to meet you.

What You'll Do

• Serve as the first point of contact for prospective and existing clients.
• Handle a high volume of inbound and outbound calls while maintaining exceptional quality and empathy.
• Guide clients through scheduling, insurance questions, intake processes, and next steps with confidence and compassion.
• Conduct proactive outreach to ensure clients receive the support and follow-up they need.
• Deliver an experience that makes clients feel cared for from the very first interaction.
• Maintain accurate documentation and communication across systems and teams.
• Collaborate closely with clinicians, billing teams, and office leadership to solve problems quickly and effectively.
• Participate in quality assurance initiatives and consistently meet or exceed call quality standards and performance metrics.
• Identify opportunities to improve processes and client experiences.
• Support office growth initiatives and contribute positively to team culture.
  

What Makes You a Great Fit

You may be the person we're looking for if you:

• Love helping people and can balance empathy with efficiency.
• Thrive in a high-volume, high-performance environment.
• Naturally go above and beyond rather than settling for "good enough."
• Are motivated by goals, metrics, and personal growth.
• Communicate with warmth, professionalism, and confidence.
• Stay calm and organized even during busy periods.
• Take ownership of problems and enjoy finding solutions.
• View feedback and quality audits as opportunities to improve and excel.
• Bring positive energy to your team every day.
• Want more than just a job- you want a career.

Bonus Points If You Have

• Experience in healthcare, behavioral health, medical offices, or call center environments.
• Experience with quality assurance audits or call performance metrics.
• Scheduling, insurance verification, or patient intake experience.
• Experience managing multiple systems and priorities simultaneously.

Growth Opportunities

We're committed to developing leaders from within.

High performers in this role will have opportunities to grow into:

• Senior Client Care Coordinator
• Team Lead
• Assistant Manager
• Office Manager
• Regional or Operations Leadership positions

What Success Looks Like

• Clients consistently rave about their experience with you.
• You balance speed with service excellence.
• Your calls score highly on quality assurance reviews.
• You proactively solve problems before they become issues.
• You contribute to a culture of accountability, compassion, and growth.

Benefits

• Monday-Friday schedule
  
• Onboarding travel stipend 
• PTO/Sick Time/Paid Holidays
• Health Insurance
• 401k options

If you're someone who wants to make an impact, build a career, and be part of a team that's changing lives every day, we'd love to hear from you! 

Apply today and become the reason someone gets the help they need tomorrow.