Engineer II

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success . Our winning team pursues excellence while learning and evolving
• Career growth . We develop industry leading talent because Ross grows when our people grow <
• Teamwork . We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The Engineer II, Video Conferencing designs, builds, and continuously improves Ross Stores' enterprise unified communications, meeting room, and collaboration platforms. This role is responsible for defining engineering standards, architecture, and lifecycle strategies for Microsoft Teams Rooms, Microsoft Teams Phone, the Teams Pro Management Portal, the Poly conferencing ecosystem, digital signage platforms, and conference room audiovisual systems.

As a member of the enterprise Video Conferencing team, this role supports collaboration technology across all Ross Stores corporate offices, buying offices, and distribution centers, rather than a single location. The Engineer II ensures a consistent, reliable, and scalable user experience across a geographically distributed environment by establishing enterprise standards, leading multi-site deployments and refreshes, and partnering with cross-functional teams throughout the organization.

This position works closely with Network, Security, Telecommunications, Facilities, and local IT teams across multiple locations to deliver secure and effective collaboration solutions. The engineer regularly coordinates simultaneous projects across offices, supports location-specific business requirements, and partners with executives, business leaders, vendors, and integrators to implement technology solutions that enhance communication and productivity company-wide. Due to the broad organizational reach of this role, strong relationship management, communication, project coordination, and stakeholder engagement skills are essential. The Engineer II also serves as the highest level technical escalation point for complex conferencing, voice, and audiovisual issues.

ESSENTIAL FUNCTIONS

• Design and engineer enterprise collaboration solutions, including Microsoft Teams Rooms, Teams Phone, Teams Panels, and related Microsoft 365 services, in line with business, security, and scalability requirements.

• Define and maintain standard room designs and reference architectures for huddle rooms, conference rooms, boardrooms, and large meeting spaces. This includes equipment selection, layout, acoustics, and cabling standards.

• Engineer and maintain Teams Phone voice architecture, including AudioCodes session border controllers and devices, call routing, emergency calling, number management, and integration with telecom carriers.

• Build and maintain device configuration baselines, firmware and software update strategies, and policy settings using Teams Admin Center, Teams Pro Management Portal, Poly Lens, and Intune.

• Automate provisioning, configuration, reporting, and health checks using PowerShell, Microsoft Graph, and other scripting tools to reduce manual effort and improve consistency.

• Partner with Network and Security teams to define network quality of service, bandwidth, firewall, and device security requirements for meeting room and voice platforms.

• Provide engineering leadership and support for collaboration technologies across all Ross Stores locations, ensuring consistent standards, user experience, and operational readiness across corporate offices, buying offices, and distribution centers.

• Use call quality and device telemetry data to find trends, improve reliability, and drive root-cause fixes rather than one-off repairs.

• Lead proofs of concept, technical evaluations, and pilots for new conferencing, AV, and signage technologies. Recommend solutions based on business value, cost, and supportability.

• Plan and deliver engineering projects, including new room builds, refresh cycles, migrations, and platform upgrades, from design through deployment and handoff to operations.

• Engineer and maintain the enterprise digital signage platform, including content delivery design, device management, scheduling integration, and lifecycle planning.

• Create and maintain engineering documentation, including architecture diagrams, build standards, runbooks, and knowledge base articles. Provide technical training and enablement to Help Desk and local support teams.

• Work with vendors and integrators on solution design, product roadmaps, escalations, and technical reviews.

• Track and report on platform health, usage, and capacity to support planning and investment decisions.

• Serve as Level 3 engineering escalation for complex conferencing, voice, and AV issues, including executive and high-visibility meetings.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Building Effective Teams

Developing Talent

Collaboration

Leading by Example

Communicates Effectively

Ensures Accountability & Execution

Manages Conflict

Business Acumen

Plans, Aligns & Prioritizes

Organizational Agility

Dealing with Ambiguity

Problem Solving

Planning

Motivating Others

Innovation & Continuous Improvement

Communication

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• 7–10 years of experience designing, deploying, and engineering enterprise collaboration, conference room, and audiovisual solutions in large corporate environments.

• Hands-on engineering experience with Microsoft Teams Rooms, Teams Phone, Teams Admin Center, Teams Pro Management Portal, and Microsoft 365 collaboration services, including configuration standards, policies, and rollout at scale.

• Experience designing and managing Poly conferencing solutions, including Poly Studio, Studio X, G Series, Trio, and Poly Lens, across multiple locations.

• Strong knowledge of conference room AV design, including cameras, microphones, speakers, digital signal processors (DSPs), touch panels, displays, room scheduling, and control systems. Able to create room designs and build standards.

• Experience with Teams Phone voice design, including AudioCodes session border controllers, call routing, number management, and emergency calling.

• Solid networking knowledge for real-time voice and video, including TCP/IP, DNS, DHCP, VLANs, quality of service (QoS), wireless, and firewall needs. Able to work with Network and Security teams on design requirements.

• Scripting and automation skills using PowerShell and Microsoft Graph to provision devices, enforce configurations, and produce reports.

• Strong documentation and communication skills, including architecture diagrams, build standards, and runbooks. Able to explain technical topics clearly to both technical and business audiences.

Preferred Qualifications:

• Some experience with Cisco VOIP systems and migrations to MS Teams Telephony

• Experience with video conferencing for US and APAC locations

• Certifications such as Microsoft Teams Voice Engineer, Microsoft 365 certifications, AVIXA CTS or CTS-D, or Poly or AudioCodes certifications.

• Experience with Intune device management for Teams Rooms and Teams devices

EDUCATION / CERTIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. An equivalent mix of education and experience will be considered.

PHYSICAL REQUIREMENTS

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

This role requires regular in-office presence, including engage in in-person team interaction, meetings and collaboration, hands on configuration and support, mentoring, coaching, and/or feedback

However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

N/A

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $114,300.00 to $195,000.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.