Client Success Specialist

Client Success Specialist Dallas, TX

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

The Client Success Specialist plays a critical role in account retention, continuous improvement, and project implementation. This position is dedicated to growing and retaining existing key end users by providing exceptional support and ensuring customer satisfaction. As the face of the company in the field, the Client Success Specialist establishes strong relationships with multiple contacts within customer organizations, creating a barrier to competition and minimizing the impact of employee turnover. The primary focus of this role is business retention and improvement, which serves as a key performance metric. Working closely with the Enterprise Accounts team and other key accounts, the Client Success Specialist collaborates with Enterprise Directors and Sales Leaders to identify improvement opportunities and address evolving business goals within our key customers' fulfillment centers.

Responsibilities:

• Exemplify the core values of Pregis: Integrity, Innovation, Collaboration, and Customer-Focus
• Demonstrate self-motivation and the ability to meet expectations with limited supervision, while effectively managing time
• Travel frequently to customer facilities within a designated geographic region
• Manage a four-week schedule while keeping all planning, reporting, and stakeholders aligned and engaged
• Generate relevant business reports and provide follow-up and recaps on all assigned action items
• Utilize strong project management skills to coordinate and execute implementation plans and schedules
• Manage new account launch activities, including machine requisitions and installations
• Develop relationships with local distribution representation partners and stakeholders at assigned fulfillment/distribution centers (Operations, Shipping, Packing, Purchasing, etc.)
• Collaborate with the Pregis field service team to ensure customer expectations are exceeded and strong facility relationships are established
• Possess exceptional written and verbal communication skills as well as strong computer skills
• Support new product trials by providing updates, gathering customer feedback, identifying barriers to success, and addressing competitor responses
• Conduct packing and equipment operation training for new and existing customers
• Assist in building and maintaining customer profiles and strategic account management plans
• Monitor all competitive contact activity and customer turnover
• Identify opportunities to expand sales at existing sites
• Demonstrate personal and professional effectiveness while working in cross-functional teams

Work Setting:

• Location: Reside in the greater Dallas Fort Worth area and support the larger South Central Region (frequent vehicle travel with overnight stays required).
• Customer facing: Travel to customer sites weekly with company vehicle provided.
• Autonomy: Efficiently and effectively work remotely from home when not traveling.

Reporting structure:

• Reports to the Client Success Manager

Education / Experience:

• University degree or college diploma preferred with a focus on business, packaging, or a technical major
• Lean Six Sigma or Project Management Professional (PMP) certification a plus
• Desirable experience includes project management, packaging, industrial engineering, fulfillment center operations, and supply chain fields
• Sales, account management, engineering, and/or customer service experience is a plus

Benefits & Rewards:

At Pregis, we invest in our employees' success both professionally and personally. In addition to a competitive compensation package, eligible employees may qualify for a sign-on incentive, relocation assistance, or gain-sharing programs. We also offer a comprehensive benefits designed to support your health, financial well-being, and work-life balance.

Comprehensive Benefits:

• Medical plan options through Blue Cross Blue Shield
• Dental and Vision coverage
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid Life Insurance
• 20-25% annual bonus incentive
• Short-Term and Long-Term Disability coverage
• Employee Assistance Program (EAP)
• Tuition Assistance and Continuous Development
• 401(k) with company match and immediate vesting
• Paid Time Off, Holiday Pay, and Excellent Work-Life Balance
• Hybrid work model and workplace flexibility
• Paid Parental Leave
• Company vehicle provided, including gas, maintenance and insurance

Diversity and Inclusion:

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion:

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.