Event Sales & Party Host

Job Description

Job Description

Event Sales & Party Host

Job Title: Event Sales & Party Host

Reporting To: Events Booking Manager

Job Type: Full-time; non-exempt, hourly

Salary Range:$15.05 - $18.00 per hour

Schedule: 40 hours a week, weekends and evenings are required based on operational needs

Location: On Site; La Nube

Anticipated Start Date: Immediately

About the Role

The Event Sales & Party Host is a member of La Nube’s Sales and Marketing team. This position supports the Events Booking Manager by helping customers plan and book birthday-party experiences from start to finish, coordinating event details, collecting required payments, preparing event spaces, and serving as the primary host on the day of the party, elevating any escalations or complex issues to the Events Booking Manager and the Sales and Marketing Director.

The Event Sales & Party Host guides guests through La Nube’s established booking process, beginning with the initial inquiry and continuing through event completion. The position communicates package options, follows up with prospective customers, maintains accurate booking records, collaborates with approved vendors/internal teams, and confirms that event details are complete.

This position also supports venue bookings and special events. Support includes customer communication, event setup, vendor collaboration, payment follow-up, logistics, and on-site hosting for designated events.

The Events Booking Manager retains responsibility for program strategy, pricing decisions, contracts, policy exceptions, major customer escalations, and overall performance of the events program.

This job is for you if …

• have at least one year of guest experience, customer service, hospitality, or related experience.
• have the availability to work the required 40 hours per week to include weekends and evenings as required by special-event bookings and seasonal business needs.
• you enjoy helping guests plan fun and memorable experiences.
• have the availability to work community outreach events and promotional off-site activations as needed.
• you are comfortable speaking with customers by phone, email, virtually, and in person.
• you can clearly explain event packages, pricing, policies, and available options.
• you can follow an established sales and booking process while providing personalized service.
• you are organized and able to manage several bookings at different stages.
• you pay close attention to event details, customer information, deadlines, and payments.
• you communicate clearly and professionally, both verbally and in writing.
• you are comfortable entering information and maintaining accurate records.
• you can work independently while knowing when to involve a manager.
• you stay calm and respectful when plans change, or a customer concern arises and are able to pivot with the changes
• you are comfortable coordinating with vendors and internal teams.
• you can provide a welcoming and energetic guest experience.
• you have basic proficiency with Microsoft Office or similar workplace software.
• you have reliable transportation.
• you have a high school diploma, GED, or higher and experience in event or hospitality industry.
• you are able to communicate in English, Spanish-language skills are a plus.

Essential Functions

Sales and Customer Coordination

• Respond promptly to party inquiries by phone, email, and approved booking channels.
• Explain, and remain abreast on information for: event packages, pricing, policies, upgrades, and available dates.
• Follow up with prospective customers and assist them through La Nube’s established booking process.
• Maintain regular communication with customers from the initial inquiry through event completion.
• Collect required information, deposits, and final payments.
• Confirm attendance, catering, activities, timing, room setup, and other event details.
• Refer pricing exceptions, contract changes, policy questions, and significant customer concerns to the Events Booking Manager.

Event Planning, Setup, and Hosting

• Prepare event timelines, setup instructions, and internal communications.
• Collaborate with approved vendors and internal teams to ensure event details are completed correctly and on time.
• Prepare party/event spaces, supplies, catering, equipment, and requested amenities before guests arrive.
• Serve as the primary on-site host for birthday parties and assigned events.
• Welcome guests, monitor the event experience, and respond to customer needs.
• Coordinate tasks with guest facing team members and other supporting team members.
• Assist with cleanup, inventory review, and post-event follow-up.
• Support facility bookings and other events with customer communication, setup, vendor coordination, logistics, and on-site hosting.

Records, Reporting, and Team Support

• Maintain accurate customer, booking, payments, vendor, and event records.
• Track inquiries, follow-up activity, confirmed bookings, outstanding payments, cancellations, attendance, and customer feedback.
• Prepare routine sales and event reports using established templates.
• Provide timely updates to the Events Booking Manager and Sales and Marketing leadership.
• Protect confidential customer and payment information in accordance with La Nube’s policies and applicable laws.
• Support the Events Booking Manager with other event-related duties as assigned.
• Physical Demands/Occupational Hazards

This position is highly active. While performing the duties of this job, the employee is required to:

• Must be able to stand and walk around for up to 10 hours based on operational needs.
• Observe and react to the needs of guests, team members, volunteers, and community partners.
• Occasionally may be required to lift and/or move materials weighing up to 50 pounds, with assistance from other team members as necessary.
• May require personal travel to other event sites within the municipality, utilizing personal transportation methods.
• Frequent writing and use of a computer/keyboard for extended periods of time.
• Occasional bending/stooping, kneeling, and reaching.
• Frequent standing and walking.
• Outdoor duties as needed.
• Overtime is not guaranteed in this position and must be pre-approved by a Chief Officer, unless otherwise applicable by law.
• May be exposed to extreme heat or cold.

This job description should not be construed to imply these requirements are the only duties, responsibilities, and qualifications for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills, and perform other related work as required. This job description may be updated as needed.

Benefits:

• Basic Group Term Life Insurance
• Medical
• Dental
• Vision
• Optional Supplemental Insurances
• Paid Time Off
• Mental Health Days
• 401K Match
• Paid Paternal/Maternal Leave up to 6 weeks

How to Apply

If you would like to join the La Nube team, please submit your application through the provided Paylocity link.

Please include the following attachments with your application.

• An updated resume or CV with contact details: email address and phone number
• A cover letter with salary requirements and bilingual status

Applications not including all the above information will not be reviewed. Only short-listed candidates will be contacted.

Note: This job posting will remain open until La Nube has received a set number of qualified candidates. It is encouraged to apply immediately if you are interested, as when the set number is hit, the posting will automatically be removed from the website and no longer available for application. La Nube HR team will not review any applications received after the job posting has been closed.

La Nube is an equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or any other status protected by federal, state, or local law.