UX/CX Program Manager

UX/CX Program Manager

The UX/CX Program Manager drives the operational backbone of the customer experience and design organization, turning ambitious product goals into well-sequenced, cross-functionally coordinated programs of work. This role sits at the intersection of project management and user experience: you bring structure, rigor, and repeatable process to how CX and design teams plan, prioritize, and deliver, while never losing sight of the end goal: better experiences for customers. You'll partner closely with Customer Research teams, UX/CX designers, Strategists, Product Teams, and IT teams, and the content team to plan projects, define milestones, identify and mitigate risk, and keep complex, fast-moving initiatives on track. Success in this role looks like: stakeholders trust the process, deadlines are met without sacrificing design quality, and the organization gets measurably better at collaborating across disciplines over time. This is a highly cross-functional role best suited to someone who is equal parts organized operator and empathetic communicator; someone who can bring order to ambiguity without becoming a bottleneck, and who genuinely enjoys making other people's work better.

Responsibilities:

• Develop scalable, and repeatable processes that drive seamless cross-functional collaboration and handoffs between team.
• Plan and manage fast-moving, multi-stakeholder programs.
• Build project plans, define milestones, track dependencies, and proactively surface and resolve risks.
• Facilitate program rituals (planning sessions, status reviews, retrospectives) that keep teams informed and aligned without adding unnecessary overhead.
• Communicate program status, risks, and trade-offs clearly to both working teams and leadership.
• Build strong, trust-based relationships with stakeholders across research, design, product, engineering, and business teams to keep programs aligned to shared objectives.

Qualifications:

• Experience working directly with and understanding the needs of UX/CX disciplines (e.g., UX/CX design, UX research, strategy)
• Experience managing risks (e.g., operational, product, team health).
• 3-5 years of experience