Revenue Tax Technician - Greenville

Revenue Tax Technician (RTT)

This is an anticipated vacancy. The North Carolina Department of Revenue is currently accepting applications for a Revenue Tax Technician (RTT) to work in the Greenville Service Center in the Taxpayer Assistance and Collection Division. The RTT position has been established as hybrid teleworking with this position working in the office for a minimum of 2 days per week. The RTT position is responsible for assisting the taxpayer with tax compliance through inbound and outbound telephone calls, written correspondence and public contact. The Revenue Tax Technician works in call queues to answer general questions from taxpayers and representatives, assists walk-in taxpayers, and responds to written correspondence.

Responsibilities include, but are not limited to, the following:

• Answer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law
• Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters
• Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc.
• Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities
• Explain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxes
• Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection cases
• Establish payment plans with taxpayers based on standard operating procedures
• Research assets and verify liens on taxpayers

Knowledge Skills and Abilities/Management Preferences

• Demonstrated experience working with customers
• Basic skill level using Microsoft Word, Excel, and MS Office

Recruitment Range: $41,206 - $72,113

COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.