Service & Delivery Technician III

Service and Delivery Technician III, Safeway – Campbell, CA Providing IT support for Safeway stores in and around Campbell, CA, and surrounding areas. The role includes deploying and installing hardware and software, troubleshooting IT hardware specific to retail, and conducting break‑fix repairs on computers, printers, POS systems, scales, and network servers. Main Responsibilities Support standard hardware platforms and systems installed throughout Safeway. Repair all approved standard technology hardware including PC/Server hardware, network hardware, RF hardware, and printers. Provide complete recoverability of systems and applications. Troubleshoot resolution. Installation of new hardware and software. Provide customers with IT support and meet goals for service level agreements. Provide network and remote connectivity (hardware/software) support. Maintain equipment inventory controls and policies. Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems. Interface with all Corporate IT groups for on‑site support and technology resolutions. Adhere to repair standards and service levels established. Driving required for this Zone Service Area. Role includes up to 25% travel. Qualifications High school graduate; BA/BS degree preferred or 3+ years of technical/training/hardware certifications preferred. Information Technology project implementation exposure with 5+ years of technical systems experience and 2+ years of technical support experience. 2+ years’ experience with retail store systems, technology systems and hardware preferred. 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred. Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve high‑pressure issues/situations. Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding. Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications. Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization. Flexibility to work a variety of shifts, day, evening and overnight, as well as on‑call support capacity. Strong sense of urgency, business ethics, dependability and follow‑through. Must have a good, safe driving record and a reliable vehicle for this position. Physical Environment Work may be performed in a temperature‑controlled environment. Must sit, stand, or walk for extended periods of time. May spend long periods of time at a desk or computer terminal. Will use keyboards, telephone, and other office equipment during normal workday. Stooping, bending, twisting, and reaching may be required in completion of job duties. Workday is fast paced; some evening and weekend work may be required. Must be able to lift up‑to 50 pounds of equipment, some twisting and turning with equipment installs. Equal Opportunity Employer This company is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or any other basis prohibited by law. Consistent with applicable state and local law, the company will consider qualified applicants for employment with arrest and conviction records. Accessibility Statement If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io (option #4). #J-18808-Ljbffr Safeway