Critical Environments Operator (Level 1-4)

About the Role We are building a pipeline of talented Critical Environments Operators across all experience levels — from associates just starting their careers in data center operations to seasoned lead technicians ready to mentor others and drive operational excellence. As a Critical Environments Operator at CyrusOne, you will be part of a 24/7/365 Operations & Maintenance team responsible for keeping mission-critical data center infrastructure running at peak reliability. You will operate, monitor, and maintain electrical, mechanical, and HVAC/R systems while upholding the highest standards of safety, workmanship, and customer service. Whether you are early in your career or bringing years of hands-on experience, there is a place for you here — and a clear path forward. What You Will Do Monitor and operate data center mechanical, electrical, and HVAC/R systems to ensure continuous uptime and reliability Respond to building system alarms, prioritizing critical load protection, equipment preservation, and root cause analysis Execute Preventive Maintenance work orders and follow SOPs, MOPs, EOPs, and MMRs as appropriate Use a Computerized Maintenance Management System (CMMS) to track work orders, labor hours, and PMs Coordinate with contractors and vendors; enforce Lockout/Tagout and other safety protocols Perform equipment and system operational modifications, including critical switching and safe working area setup Maintain awareness of and compliance with all company, government, and client policies, procedures, and EHS requirements At senior levels: provide mentorship to junior operators, lead critical switching events, and participate in capacity planning and reporting Levels & Experience This is an evergreen posting that supports hiring across four levels. The right level for you will be determined based on your experience and qualifications during the interview process. Level I: No prior data center experience required. Ideal for candidates eager to learn data center O&M, with 0–2 years in operations, maintenance, or customer service roles. Strong safety mindset and willingness to learn are the most important qualities. Level II: 3–5 years of experience in Tier 2, 3, or 4 data centers or a technical facility maintenance role. Entry-level skills in electrical, mechanical, or HVAC/R disciplines — whether through a degree, trade program, or hands-on work experience. Familiarity with CMMS and work order processes a plus. Level III: 5–7 years of data center or building engineering experience. Journeyman-level skills in electrical, mechanical, or HVAC/R. Ability to operate independently, troubleshoot systems, stabilize operations during incidents, and guide less experienced team members. Level IV: 7+ years of relevant experience with demonstrated expertise at the journeyman or master level. Active HVAC certification or Journeyman/Master Electrician license preferred. Proven ability to lead operational activities, manage vendor relationships, and support team development.