Product Sales Support Specialist

Product Sales Support Specialist

The Product Sales Support Specialist works as a liaison between Sales, Planning Analysts, Category Management and External Contacts such as Brokers and Vendor Representatives to help resolve customer related activities. Essential Duties: Serve as the first point of contact for Sales regarding all supply related inquiries. Work cross-functionally with Supply Chain, Category Management and external vendors to execute supply related inquiries. Effectively communicate important information as it relates to product inquiries within division departments such as Category Management, Supply Planning and Brokers/Vendors. Resolve Internal Sales inquiries submitted through Shamrock Connect in a timely manner. Resolve inquiries regarding product availability, pricing, specification sheets, nutritional information and other related information. Gather product specification information to create product item codes. Regular and reliable attendance Perform other duties as assigned Qualifications: High School diploma or GED 2+ years of sales or sales support experience or five years related industry experience and/or training Experience working cross-functionally with Sales, Supply Chain, Category Management and external vendors a plus Effective problem-solving, including identification of problems, data collection, drawing conclusions and conflict resolution Consultative, solutions-oriented and value-based approach to managing/leveraging business transactions and customer partnerships Demonstrated ability to meet established goals and metrics Proficient written and verbal communication skills required for both internal/external customer interface. Proficient in Microsoft Office suite; Word, Excel and Outlook Experience with Salesforce or Customer Relationship Management (CRM) software preferred Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays.